IT Business Analyst - Entry

Washington State University is a public research institution committed to research, education, and positive impact. The IT Business Analyst - Entry will support Facilities Services by evaluating, designing, and implementing technology solutions, analyzing business processes, and translating operational needs into functional system requirements. The role also supports reporting, automation, emerging artificial intelligence technologies, and hardware and software systems across the Facilities organization.

What you'll do:

• Collaborating with approximately 15 divisions to improve operational effectiveness and efficiency through the evaluation, design, and implementation of technology solutions
• Work closely with Facilities Information staff and business stakeholders to analyze current business processes, identify opportunities for improvement, and translate operational needs into functional system requirements
• Supporting business process reengineering initiatives
• Developing and maintaining reports across multiple platforms
• Assisting with automation and scripting solutions
• Supporting emerging technologies such as artificial intelligence to enhance operations and data-driven decision-making
• Provide technical support for hardware and software systems across the Facilities organization, including branch campus units, by assisting with troubleshooting, system maintenance, and ensuring reliable IT services that support continuity of operations

What they're looking for:

• Experience using SQL query tools. Crystal Reports, PowerBI, or BIRT
• Experience with database technologies (Microsoft SQL Server, Oracle, etc.)
• Experience managing Windows desktops working in an Enterprise Active Directory environment
• Extensive customer service experience in a corporate or education environment
• Experience managing day-to-day tasks without constant supervision
• Ability to work evenings and weekends on occasion and to travel
• Must have, or be able to obtain by time of hire, a valid driver's license and meet requirements in accordance with [SPPM 7.10](https://policies.wsu.edu/prf/index/manuals/safety-policies-procedures-manual/sppm-7-10/#four_3) and departmental driving standards
• Experience in Website maintenance and development
• Experience with Java programming
• Experience supporting Building Automation software
• Experience working with assistive technologies for impaired users

Benefits:

• Paid sick and vacation leave
• Paid holidays
• Medical, dental, life and disability insurance package for employees and dependents
• Retirement
• Deferred compensation
• Optional supplemental retirement accounts
• Training and development
• Employee tuition waiver
• Health care and dental care options
• Retirement plans