IT Business Analyst (Entry Level, Insurance)

Torrent Technologies is hiring an entry-level IT Business Analyst to plan, develop, and implement technology- and process-based solutions. The role provides technical support to internal and external users and assists with investigating system issues, business requirements, documentation, and change management.

What you'll do:

• Investigate, triage, diagnose, and help resolve system issues for internal and external clients, working with IT teams and suppliers as needed
• Provide ongoing support until tickets are fully resolved
• Analyze reported system issues to determine validity, severity, and how to reproduce them
• Assist Senior Analysts with business requirements, functional specifications, and system enhancement documentation
• Record changes made to existing systems and helps ensure support documentation is complete and maintained
• Support business and client needs and research, including escalating findings to the appropriate team member
• Assist senior staff with client and user requirements gathering, status reports, release notes, and task planning activities
• Follow change management processes, coordinates client-specific requests and resources, handles outage notifications, and supports weekly reporting of incoming, open, and closed issues

What they're looking for:

• Excellent verbal and written communication skills
• Strong ability to identify trends and assess the severity of defects and data issues
• Ability to work effectively in a fast-paced, team-oriented environment
• Insurance industry experience
• In-depth flood underwriting knowledge
• ANFI certification
• Familiarity with SQL

Benefits:

• May be eligible for performance-based incentives.
• Health and welfare benefits
• Tuition assistance
• 401K savings and other retirement programs
• Employee assistance programs
• Professional development opportunities
• Supportive leaders
• Remote work nationwide