IT Business Analyst Intern - Summer 2027

Pella Corporation is seeking an undergraduate intern to support its IT organization and major ERP technology migration. The IT Business Analyst Intern will help with user training and adoption, requirements documentation, issue triage, testing, data validation, cutover activities, and collaboration between business and technical teams.

What you'll do:

• Support end user training and adoption for a new core system, including walkthroughs, job aids, and reference documentation
• Triage reported issues by reproducing problems, gathering details, and escalating to the appropriate engineering team
• Gather business requirements and translate them into clear documentation for engineering and product teams
• Serve as a communication link between business users and technical teams
• Support testing, data validation, and cutover activities as the new platform is rolled out
• Participate in Agile ceremonies, including standups, sprint planning, and retrospectives
• Contribute to an individual internship project and collaborate with fellow interns on a cross-functional project focused on improving a business process or solution

What they're looking for:

• Currently pursuing a bachelor's degree in Management Information Systems (MIS), Computer Science, Information Technology, Business Analytics, Computer Engineering, or a related field
• Strong academic standing
• Strong written and verbal communication skills with the ability to effectively communicate with both technical and non-technical audiences
• Experience using AI tools such as Claude, ChatGPT, or Copilot to solve problems
• Demonstrated leadership, teamwork, or involvement through campus organizations, work experience, athletics, volunteer activities, or other experiences
• Demonstrated problem-solving and analytical skills
• Ability to learn new technologies, systems, and technical concepts quickly
• Experience teaching, training, tutoring, or supporting other people's use of technology, including campus IT help desk or service desk work, peer tutoring, or student technology roles
• Ability to create multimedia training assets such as screen recordings, instructional videos, or visual walkthroughs
• Ability to query and analyze system or application logs to investigate issues
• Experience working on team-based projects through coursework, extracurricular activities, or internships
• Familiarity with at least one programming language and a general understanding of how applications, databases, and integrations work together

Benefits:

• Eligible participants may receive transition assistance in accordance with company policies and program guidelines.