IT Business Analyst – Journey (ITBA-J/ETS) – Internal

About the Department

IT Business Analyst – Journey (ITBA-J/ETS) – Internal

71051903

This opportunity is internal and available to current HCA employees only.

This business analyst is a generalist supporting solution requests from across the agency. This position works with programs and technical specialists to see through the development of solutions, utilizing skills in requirement gathering and communication. The ideal candidate will bring familiarity with ServiceNow (or similar ticketing systems) and professional IT experience to a role that has an impact across the Health Care Authority.

All HCA employees will apply an equity lens to their work, which may include but is not limited to all analyses of core business and processes.

About the division:

The Enterprise Technology Services (ETS) division develops and provides all information technology (IT) services and solutions throughout the Health Care Authority (HCA) and externally with partner agencies including, but not limited to: DSHS, DOH, Health Benefits Exchange, LNI, DOC, and DCYF. ETS has hundreds of solutions, applications, and databases in its IT portfolio.

About the position:

The journey-level business analyst engages subject matter experts, public and private sector IT solutions, and business partners to define, develop, verify, validate, and deliver new IT products/solutions and projects that bring about enterprise change, transformation, and grow the maturity levels of the HCA's business processes and technology areas to benefit HCA clients served.

This position is eligible to telework and is typically not required to report on-site.The default assigned work location of all Health Care Authority (HCA) positions – both on-site and telework eligible positions – is within the State of Washington. This position reports to Olympia, WA. Frequency of onsite work will vary based on business and operational needs. All agency employees are required to report on-site in Olympia on their first and last days of employment to pick up and return state-issued equipment, regardless of telework status or location. 

Position Duties

Some of what you will do:

• Elicit requirements from product owner, key stakeholders, and subject matter experts using interviews, document analysis, requirements meetings, prototypes, business process analysis, use cases or user stories, scenarios, tasks, and workflow analysis.. 
• Lead requirements analysis and verification, ensuring that functional and non-functional requirement statements are complete, consistent, concise, and conform to standards.
• Determine business objectives by studying business functions, gathering information, evaluating user processes, input/output requirements, and formats. 
• Document business requirements, business rules and logic, and design specifications. 
• Lead requirements validation activities to confirm that a solution based on the requirements would meet customer needs and achieve the business objectives. 
• Serve as liaison between the business and the technical teams to ensure consistency, understanding, and efficiency in processes and logic. 
• Communicate benefits of the business and technical solutions to management and users. 
• Identify ways to assist program manager in product planning through requirements development and analysis. 
• Lead user acceptance testing, develop test plans, and test cases. 
• Identify and devise process improvements in IT requirements to develop technology artifacts and sprints for agile or waterfall development methodology. 
• Provide project management roles and responsibilities in support of small- to medium-sized projects affecting internal and external customers. 

Minimum Qualifications

Required qualifications:

Qualifying candidates will meet one of the following criteria options:

Option 1: 

• Seven (7) years of progressive professional IT experience. 

Option 2:

• Associate degree in IT, computer science, or IT-related field and 
• Five (5) years of progressive professional IT experience. 

Option 3: 

• Bachelor’s degree in IT, computer science, or IT-related field and 
• Three (3) years of progressive professional IT experience. 

Option 4:  

• Master’s degree in IT, computer science, or IT-related field and 
• One (1) year of progressive professional IT experience. 

Option 5:

• Three (3) years as an Entry level IT professional in state government.

Qualifying candidates will also satisfy all of the following (may be gained concurrently with other experience):

• Three (3) years of progressive professional IT experience in one or more of the following areas: 
  • consulting, analyzing, designing, programming, installing and/or maintaining computer software applications, hardware, telecommunications, or network infrastructure equipment; 
  • directing IT projects; 
  • providing IT customer or technical support; or administering or supervising staff who performed work in any of these IT disciplines. 
• Two (2) years of experience developing As-Is/To-Be models and devising transition plans for IT projects.
• One (1) year of experience with analyzing and overseeing projects including: evaluating project health, identifying project risks, and establishing quality assurance measures for IT development work. 

Required competencies:

• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.
• Demonstrated ability to act as a bridge between IT teams and business units to translate complex IT findings into understandable business logic.
• Demonstrated proficient ability to resolve IT problems requiring analysis and the discernment of the most suitable solution(s)/processes(s) available.
• Proficiency in using varied techniques—interviews, prototypes, workflow analysis, and user stories—to extract both functional and non-functional IT requirements.
• Demonstrated proficient ability to communicate the benefits of new business and IT solutions to management to drive organizational adoption.
• Demonstrated ability to require minimal guidance in addressing unusual IT situations.
• Proficient at developing and delivering training for new external or internal users of IT solutions.
• Knowledge of what makes health data and health data collection unique compared to other data types
• Proficient at devising software release plans and documenting technical solutions for known issues.
• Demonstrated ability to facilitate ongoing requirement prioritization and assisting program managers in product planning.
• Demonstrated ability to establish processes for capturing and maintaining data to ensure data lineage and integrity across the enterprise.

Preferred qualifications:

• One of the following certifications: Project Management Professional, Agile, Change Management, Lean, or SCRUM.
• Experience working with health data or behavioral health data.
• Experience facilitating change and/or transition planning, including collaboration with partners and proven internal and external influencing skills at senior management levels. 

How to apply:

Only candidates who reflect the minimum qualifications on their NEOGOV profile will be considered. Failure to follow the application instructions below may lead to disqualification. To apply for this position, you will need to complete your profile which includes three professional references and attach in separate files:

• A cover letter that specifically addresses how you meet the qualifications for this position
• Current resume 

To take advantage of veteran preference, please do the following:

• Attach a copy of your DD214 (Member 4 long-form copy), NGB 22, or USDVA signed verification of service letter. 
• Please black out any PII (personally identifiable information) data such as social security numbers. Include your name as it appears on your application in careers.wa.gov. 

Other Qualifications

About HCA: 

Functioning as both the state's largest health care purchaser and its behavioral health authority, the Washington State Health Care Authority (HCA) is a leader in ensuring Washington residents have the opportunity to be as healthy as possible.

There are three pillars of our work: Apple Health (Medicaid); the Public Employees Benefits Board (PEBB) and School Employees Benefits Board (SEBB) programs; and behavioral health and recovery. Under these pillars, HCA purchases health care, including behavioral health treatment for more than 2.7 million Washington residents and provides behavioral health prevention, crisis, and recovery supports to all Washington residents.

What we have to offer:

• Meaningful work with friendly co-workers who care about those we serve Voices of HCA
• A clear agency mission that drives our work and is person-centered HCA's Mission, Vision & Values
• A healthy work/life balance, including alternative/flexible schedules and mobile work options.
• A great total compensation and benefit package WA State Government Benefits
• A safe, pleasant workplace in a convenient location with restaurants, and shopping nearby. 
• And free parking! 

Notes:

This position is covered by the Washington Federation of State Employees (WFSE). Once the listed position(s) is(are) filled, this recruitment announcement may also be used to fill additional position(s) for up to sixty (60) days.

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment.

HCA is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. HCA has five employee resource groups (ERGs). ERGs are voluntary, employee-led groups whose aim is to foster a diverse, inclusive workplace aligned with HCA’s mission. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. Studies have shown women, racial and ethnic minorities, and persons of disability are less likely to apply for jobs unless they feel they meet every qualification as described in a job description. Persons over 40 years of age, disabled and Vietnam era veterans, as well as people of all sexual orientations and gender identities are also encouraged to apply. If you have any questions about the required qualifications or how your experience relates to them, please contact us at [email protected]. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact Jake Nelko at 360-725-0945 or [email protected].

The Washington State Health Care Authority (HCA) is an E-Verify employer. All applicants with a legal right to work in the United States are encouraged to apply.

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

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Benefits

More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note:  If the position offers benefits which differ from the following, the job posting should include the specific benefits. 

Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS).  New employees have the option of two employer contributed retirement programs.  For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP).  This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays 
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday. 

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave 
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave. 

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.  

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave 
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave
Leave Sharing
Parental Leave
Family and Medical Leave Act (FMLA)
Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026

Supplemental Questions

Required Question

Agency Information

EmployerState of WashingtonAddress View Job Posting for Agency Information

View Job Posting for Location, Washington, 98504 Website http://www.careers.wa.gov