Albuquerque, New Mexico

IT Business Analyst (OSI #10119105)

Onsite$75,774 - $113,672/yrPosted Sep 21, 2026Likely sponsors

Job details

Location: Albuquerque, New Mexico
Work type: Onsite
Compensation: $75,774 - $113,672/yr
Visa: Likely sponsors: 21 H-1Bs filed this year for roles like this
Posted: Sep 21, 2026
Apply on: careers.share.nm.gov

About this role

Salary

$36.43 - $54.65 Hourly

$75,775 - $113,663 Annually

This position is a Pay Band C10

Posting Details

The Insurance Fraud Law Enforcement Division (Division) of the Office of the Superintendent of Insurance is a statewide criminal investigative and prosecutorial office. The Division takes a multi-dimensional approach to combat the pervasive and expensive crime of insurance fraud, arson, and auto-theft-related crimes. Each has the potential for increasing premium rates, placing businesses at risk, reducing the ability of consumers to raise their standard of living and decreases the economic vitality of the state. The Division also oversees the state's Auto Theft Prevention Authority (Authority). Pursuant to the Insurance Fraud Act, §59A-16C-1 et seq., NMSA 1978, the mission of the Division is to permit the full utilization of the expertise of the office of superintendent of insurance to investigate and prosecute insurance fraud, arson, and auto theft to reduce the amount of premium dollars used to pay fraudulent claims in order to more effectively protect the consumers of the State of New Mexico. The Division works with all local, state, and federal law enforcement and regulatory agencies against the commission of insurance fraud, arson, and auto theft.

Interviews will be conducted within two (2) weeks of the closing of the position.

Why does the job exist?

The IT Business Analyst supports the Division by improving and maintaining the systems, workflows, processes, and NMATPA fund activities in accordance with statutory requirements. The IT business analyst evaluates business needs, enhances system functionality, ensures data quality, and supports daily law enforcement operations by improving access to information, refining workflows, and aligning technology solutions with the needs of OSI agents, prosecutors, and partner agencies. Responsibilities include gathering and documenting requirements, coordinating with stakeholders, preparing reports for strategic decision-making, supporting system testing and enhancements, maintaining process and technical documentation, ensuring compliance with statutes and best practices, handling confidential records, and performing other duties as assigned.

How does it get done?

The IT Business Analyst defines business and technical requirements, develops business cases for technology solutions, and evaluates existing processes and systems to recommend improvements or new approaches. The analyst collaborates with IT and business teams to translate needs into clear system specifications, conducts interviews to understand policies and operational practices, and contributes to the design of reporting tools, forms, and related business resources. Responsibilities include documenting user needs, developing instructional materials and job aids, preparing high-quality documentation such as requirements and use cases, and participating in user acceptance testing, upgrades, patching, and test plan development. The analyst supports problem-solving efforts through root cause analysis and data-based recommendations, communicates findings and timelines effectively to stakeholders at all levels, establishes rapport with diverse teams, and escalates concerns to senior staff when appropriate.

Who are the customers?

The division regularly collaborates with all state, local and federal law enforcement agencies, and other appropriate regulatory agencies in the effort to protect New Mexico Consumers. The incumbent will also assist in achieving the goal of notifying and assisting insurance companies, insurance agents, private special investigative units, governmental entities, internal and external executive management, legislative members or staff and any other relevant stakeholders by providing pertinent data and meaningful dashboards of information regarding insurance fraud, arson and auto theft and the consequences of them on the people of the State of New Mexico.

Ideal Candidate

The ideal candidate should have law enforcement experience, either as a police officer or as a Data Analyst with a law enforcement agency. They must demonstrate strong relationship-building and communication skills, effective problem-solving, and the ability to work well under pressure. Proficiency in case management systems, law enforcement policies and procedures, statistical analysis, and time management is essential. The candidate should be experienced with internet resources, social media, spreadsheets, and Microsoft Office, with the ability to develop databases, track criminal patterns, and provide actionable insights. They should excel in collecting, analyzing, and interpreting data from multiple sources, offering recommendations to reduce crime and preparing data-driven reports tailored to the division's needs. Clear communication of complex information to diverse audiences is crucial.

Minimum Qualification

Bachelor's Degree in any field and two (2) years of experience in information technology or business analysis. Any combination of education from an accredited college or university and/or direct experience in this occupation totaling six (6) years may substitute for the required education and experience. PMI-PBA certification may be substituted for one (1) year of education.

Employment Requirements

Must possess and maintain a valid New Mexico Driver's License and obtain your defensive driving certificate within six months of employment.

Must pass a law enforcement background check.

Working Conditions

Working conditions vary based on division assignments, generally work is performed in an office setting and sometimes in the field with exposure to Visual Video Display Terminal (VDT) and extensive personal computer and phone usage. Some sitting, standing, bending, and reaching may be required. Must be able to lift up to 25 pounds. Moderate travel and training may be required.

Supplemental Information

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Agency Contact Information: Joseph Chavez (505) 469-3840 Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is not covered by a collective bargaining agreement.

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About State of New Mexico

State of New Mexico

Albuquerque, New Mexico

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