IT Business Systems Analyst

thyssenkrupp Materials NA is a provider of production materials and integrated service solutions. The IT Business Systems Analyst serves as a liaison between business stakeholders and technical teams, analyzing and optimizing enterprise systems and applications. The role translates business needs into system requirements, supports configuration and implementation, and ensures solutions align with IT architecture and governance standards.

What you'll do:

• Elicit, document, and analyze business requirements for new systems, enhancements, and integrations
• Translate business needs into functional and technical specifications, system requirements documents, and user stories
• Analyze existing business systems and workflows to identify inefficiencies, gaps, or opportunities for automation
• Develop process flows, data flow diagrams, system architecture diagrams, and integration maps
• Conduct gap analysis between current-state and future-state system capabilities
• Partner with enterprise architecture and governance teams to ensure proposed solutions align with standards (e.g., ARB review processes)
• Configure, test, and support business applications (e.g., ERP, CRM, ticketing, or other enterprise platforms)
• Collaborate with developers and vendors to design system solutions that meet business requirements
• Support system integrations, data migrations, and interface design between platforms
• Troubleshoot system issues, perform root-cause analysis, and coordinate resolution with IT teams or vendors
• Maintain system documentation, configuration standards, and knowledge base articles
• Develop test plans, test cases, and scripts for system enhancements and new implementations

What they're looking for:

• • Bachelor's degree in Information Systems, Computer Science, Business Administration, or related field (or equivalent experience)
• • 1-3 years of experience as a business systems analyst, systems analyst, or similar IT analyst role
• • Strong understanding of systems development life cycle (SDLC) and business analysis methodologies (BABOK or equivalent)
• • Experience with enterprise systems (ERP, CRM, or similar platforms) — configuration, support, or implementation
• • Knowledge and basic proficiency with AI tools like Microsoft CoPilot
• • Experience developing requirements documentation, process flows, and system diagrams
• • Strong analytical, problem-solving, and troubleshooting skills
• • Excellent communication skills, with ability to bridge technical and business audiences
• • Working knowledge of Microsoft Office products (Word, Excel, PowerPoint)
• • Experience with process modeling or diagramming tools (Visio, Figma, Lucidchart)

Benefits:

• Medical, Dental, Vision Insurance
• Life Insurance and Disability
• Voluntary Wellness Programs
• 401(k) and RRSP programs with Company Match
• Paid Vacation and Holidays
• Tuition Reimbursement