IT Business Systems Analyst I

UF Information Technology (UFIT) enables teaching, learning, research, and service through enterprise IT systems and is seeking an entry-level IT Business Systems Analyst I. The role supports the analysis, development, testing, deployment, and customer support of enterprise content management solutions using Hyland OnBase and DocuSign, along with related technical documentation and workflow processes.

What you'll do:

• Assist in the analysis, design, development, testing, and deployment of enterprise content management solutions that utilize both basic and advanced capabilities of Hyland OnBase and Docusign. These solutions automate complex processes and manage important university content (documents, e-forms, cases, data, etc.)
• Assist in providing prompt and courteous customer support for deployed solutions, including intake, triage, and resolution of support tickets
• Assist in the development of technical documentation (designs, specifications, testing, processes, workflows, etc.)
• Demonstrate excellent communications, teamwork, and customer service

What they're looking for:

• Associate's degree; or a high school diploma or equivalent and two years of relevant experience
• Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience , but does not negate the minimum degree requirement(s)
• Work visa sponsorship is not available for this position
• This is not a remote work position and is located in Gainesville, FL
• Bachelor's degree in Computer Science, Information Systems, Business Administration, or similar field
• 1+ year of experience in software development, electronic document management solution development, e-signature administration, IT-related customer support, and software systems documentation
• Strong analytical and IT testing skills
• High level of verbal and written communication skills
• Ability to work in a collaborative team environment

Benefits:

• Vacation leave
• Sick leave
• Holidays
• Personal leave days
• Paid family leave