Richland County, South Carolina
IT Help Desk Specialist
Job details
- Location
- Richland County, South Carolina
- Work type
- Onsite
- Compensation
- $46,206 - $78,540/yr
- Posted
- 1 week ago
- Apply on
- governmentjobs.com
About this role
About the Department
If your goal is to build a career that makes a difference and you have a passion for making a difference in the lives of South Carolina's youth, consider joining the dedicated people of the South Carolina Department of Juvenile Justice (DJJ).
MISSION:
It is the mission of the South Carolina Department of Juvenile Justice (DJJ) to impact and transform young lives, strengthen families, and support safer communities through targeted prevention and rehabilitation.
JOB PURPOSE:
Provides technical assistance and solutions to end users in the utilization of microcomputer hardware, software and peripherals to ensure end user productivity in a networked (both local and wide area) environment.
JOB RESPONSIBILITIES:
- Provides frontline technical hardware and software support to DJJ employees by troubleshooting and resolving moderately complex user issues.
- Supports agency-owned computers, mobile devices, scanners, printers, standard software, and applications.
- Documents and assigns unresolved Tier 1 issues to Tier 2 support through the Deskpro ticketing system.
- Identifies, develops, and implements automation solutions that improve IT operations and agency business processes.
- Identifies tasks and processes that are repetitive, time-consuming, or prone to errors and finds ways to automate them.
- Gathers business needs and creates, tests, implements, and maintains automated solutions using tools such as Microsoft Power Automate, SharePoint, and scripts.
- Supports the IT Business Automation Team by assisting with automating reports, data handling, and special projects.
- Monitors results to ensure improvements in efficiency, accuracy, processing times, and customer service.
- Assists with testing applications to verify they work correctly and reliably before deployment.
- Provides improvements for the efficiency of the Help Desk tracking system; configures and maintains the DeskPro ticket system and assist in the agency wide transition from paper to electronic documentation.
- Assist in the development and maintenance of SharePoint sites for IT and agency related data.
- Makes recommendations and maintains Help Desk Quick Reference documentation for frequently asked questions.
- Provides agency users with application training and support.
- Performs other related job duties as requested or required.
Position Duties
STATE MINIMUM REQUIREMENTS:
A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systems. An associate degree or a bachelor's degree in a related field may be substituted for the required work experience.
ADDITIONAL REQUIREMENTS:
- Incumbent will need to possess basic to moderate knowledge of a wide variety of applications, operating systems, and protocols of equipment used by end users.
- Some basic knowledge of Microsoft Flow and Sharepoint is preferred.
- Basic to moderately complex problem solving and analytical skills are needed.
- Provide support, advice and solutions to end users.
- Must be able to communicate effectively, both written and verbally, with users, peers, and management.
- Excellent verbal and written communication skills needed to communicate on technical levels.
- Knowledge, skills and abilities are ultimately determined by verifiable work history, references and interview evaluation.
- Must be comfortable working in secure facility with adjudicated juveniles.
This position performs job duties relating to the custody, control, transportation, or recapture of youth within the jurisdiction of the Department of Juvenile Justice and the employee may have direct and indirect contact with youth within the jurisdiction of the Department of Juvenile Justice. Training applicable to these duties will be provided.
Minimum Qualifications
Other Qualifications
The South Carolina Department of Juvenile Justice offers an exceptional benefits package for FTE positions that includes:
- Public Service Loan Forgiveness Program
- Employee Assistance Program (EAP)
- Health, dental, and life insurance
- 15 days annual (vacation) leave per year
- 15 days of sick leave per year
- 13 paid holidays
- State retirement plans and deferred compensation programs
- Discount Programs such as TicketatWork and WeSave
Applications are incomplete if you fail to answer all supplemental questions, education, and work history. Incomplete applications are not referred to hiring managers. Applications are accepted until 5:00 p.m. on the stated closing date.
You will be asked to provide a certified transcript if selected for a position requiring a degree. A background investigation will be conducted that will include but is not limited to, criminal records, driver's license, and child abuse registry prior to an offer of employment. Additionally, a medical examination and drug testing will be required. Please provide an explanation for any gaps in employment. A resume may be attached to your application but not substituted for completing the work history section of the application.
Benefits
Benefits for State Employees
The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.
Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace Benefits
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace Benefits
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
Supplemental Questions
01
I understand that the South Carolina Department of Juvenile Justice is an equal opportunity employer. DJJ does not discriminate in hiring, promotions, discharge, pay, fringe benefits, job training, classification, referral, or other employment aspects based on race, color, religion, sex, disability, or national origin. Any acts you feel are in violation, please get in touch with the Office of Human Resources, 220 Executive Center Drive, Columbia, SC (803) 896-9749.
- Yes
- No
02
I understand that SCDJJ will not hire or promote anyone who may have contact with residents and shall not enlist the services of any contractor who may have contact with residents who have engaged in sexual abuse in a prison, jail, lockup, community confinement facility juvenile facility, or other institution (as defined in 42 U.S.C. 1997); has been convicted of engaging in sexual activity in the community facilitated by force, overt or implied threats of force, or coercion, or if the victim did not consent or was unable to consent or refuse; or has been civilly or administratively adjudicated to have engaged in the activity described above.
- Yes
- No
03
I understand that the South Carolina Department of Juvenile Justice's School District also does not discriminate in any programs or activities based on race, color, national origin, sex, disability, or age. The following offices have been designated to handle inquiries regarding the school district's nondiscrimination policies: Title IX - Inspector General's Office - 220 Executive Center Drive, Columbia, SC 29210-5427 - Ph: 803-896-9595; Special Education Office, 220 Executive Center Drive, Columbia, SC I have read and fully understand DJJ's position concerning the law.
- Yes
- No
04
Do you have a high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systems?
- YES
- NO
05
Do you have an associate's degree or a bachelor's degree in a related field?
- Yes
- No
06
Do you have current or previous knowledge of Microsoft Flow and Sharepoint? if so, please describe.
07
Describe applications and operating systems that you are familiar with.
08
Are you at least 21 years of age?
- Yes
- No
09
Do you have a valid driver's license?
- Yes
- No
10
I understand that my fingerprint record received from the FBI and SLED must indicate no felony convictions as a condition of employment.
- Yes
- No
11
I certify that I have not been convicted of any criminal offenses that carries a sentence of 1 year or more or any criminal offenses that involves moral turpitude (an act contrary to the accepted rule of right and duty to man and society). Forfeiture of bond, a guilty plea, or plea of nolo contendere is considered the equivalent of a conviction.
- Yes
- No
12
Have you or any members of your family ever been a victim of a crime committed by a juvenile who is currently under the supervision of SCDJJ? If yes, type in “Yes” and give your last name of the juvenile, date, and location of trial. If no, please type “No”.
13
Do you currently or have you ever worked in or have been professionally associated with a prison, jail, lock, community confinement facility, juvenile facility or other institution as defined in 42 U.S.C. § 1997?
- Yes
- No
14
If you answered “Yes” to the previous question, please list the institution(s) and your date(s) of employment.
15
Are you currently employed or have you previously been employed with SCDJJ?
- Yes
- No
16
Are you able to perform the essential job functions with or without a reasonable accommodation?
- Yes
- No
17
Will you now or in the future require sponsorship to work in the U.S.?
- Yes
- No
18
How did you hear about this position?
- Government Website (jobs.sc.gov)
- Career Fair
- Indeed.com
- Social Media
- SC Works
- DJJ Employee
- Other
19
If you answered "DJJ Employee" to the previous question please list employee's name.
20
If you answered "Other" to the previous question, please tell us how you learned of this position.
21
I understand that any misrepresentation, omission of facts, or otherwise falsification on this application and attachments will result in disapproval of this application or termination of employment.
- Yes
- No
22
Please provide us with two (2) references. One (1) professional reference and one (1) personal reference (non-family member). Please list name(s), phone number(s), and email address(es).
Required Question
Agency Information
EmployerState of South CarolinaAgency Department of Juvenile Justice Address P O Box 210694900 Broad River Road, Building 2007
Columbia, South Carolina, 29221-1069 Phone803-896-9440
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