IT Help Desk Student Assistant

Location: The Information School, UW 

Position Title: IT Help Desk Student Assistant 

Anticipated Start Date: 10/19/2026 

End Date: 6/15/2027 

Approximate number of hours: 15-19.5 hours/week 

The University of Washington Information School is seeking an enthusiastic undergraduate student to join our IT Help Desk team. This role provides a fantastic opportunity to gain hands-on, practical experience with tools such as ITSM (ticketing) systems, Client deployment, Microsoft SharePoint, and enhance your troubleshooting, scripting, and other IT-related abilities.

Responsibilities will include the following duties: 

• Provide friendly, timely technical assistance to iSchool students, faculty, and staff. 
• Troubleshoot common issues involving accounts, Windows and Mac computers, software, printers, network access, and other UW and iSchool technologies. 
• Create, update, and document support requests in UW Connect. 
• Manage equipment checkouts and returns, including imaging, organizing, and tracking equipment. 
• Install, configure, update, and maintain computers and related equipment. 
• Create and maintain technical documentation in SharePoint and WordPress. 
• Escalate issues appropriately and communicate their status to users and other IT staff. 
• Assist with IT projects based on interest, experience, and team needs. Projects may involve scripting, coding, data management, documentation, or process improvement. 
• Develop or maintain basic automation using technologies such as Python or PowerShell, with guidance from IT staff. 
• Perform other related duties as assigned. 

Minimum Requirements:

• Currently enrolled Undergraduate student at the University of Washington. 
• Junior or senior standing by the position’s start date. 
• Basic hardware, networking, printing, and computer troubleshooting knowledge. 
• Experience using both Windows and macOS. 
• Experience using Microsoft 365 applications such as Outlook, Word, Excel, and Teams. 
• Completion of at least one coding-focused course, such as INFO 330, INFO 340, or equivalent coursework or experience. 
• A demonstrated interest in technology and helping others. 
• Strong customer-service and interpersonal skills. 
• Strong analytical and problem-solving skills. 
• Good written and verbal communication skills. 
• Ability to work independently and as a collaborative team member. 
• Able to manage competing priorities and stay organized. 
• Ability to move and lift equipment weighing up to 25 pounds. 

Desired Qualifications:

• Experience providing customer service or technical support in a job, volunteer position, student organization, or similar setting. 
• Experience with Python, PowerShell, JavaScript, or Node.js. 
• Experience writing instructions or other technical documentation. 
• Work-study eligible. 

Please apply on Interfolio by 9:00pm PST on application close date.

To apply:

• Please include a cover letter briefly describing your skills and experiences relevant to this type of position in one page or less.
• Attach a current resume that includes your work history and academic accomplishments.
• Be prepared to thoroughly answer application questions.