IT Process Design Engineer

%3Cp%3E%3Cspan style=%22background-color:rgb(255,255,255);color:rgb(231,76,60);font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22-webkit-text-stroke-width:0px;display:inline !important;float:none;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3EThe Department of Health Care Information Services intends to hire for one position at either the Quality and Improvement Engineer classification, requisition #26005102, or Quality and Improvement Specialist requisition #26005100, based on the qualifications of the successful candidate.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cstrong%3EPosition Summary:%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3EThe IT Process Design Engineer is responsible for the design, development, implementation, integration, and continuous improvement of technology solutions that support enterprise IT service management and operational excellence initiatives. This position combines systems engineering, platform administration, process automation, and operational analytics to improve reliability, efficiency, scalability, and user experience across health care and academic technology environments.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3EThe IT Process Design Engineer serves as a technical leader within the Service Management team, collaborating with infrastructure, application, security, clinical, and operational stakeholders to engineer solutions that modernize service delivery, automate workflows, integrate enterprise systems, and enable data-driven decision-making. This role is responsible for translating business and operational requirements into sustainable technical solutions while ensuring alignment with organizational standards, compliance requirements, and strategic objectives.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3EThe IT Process Design Engineer will report to the Lead Application Developer, HCIS, who in turn reports to the Director of Communication %26amp; Collaboration Applications in HCIS. The role will operate within the Service Management team to drive workstreams, while interacting cross-functionally with IT, clinical, operational, and administrative partners.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;%22%3E%3Cspan style=%22background-color:inherit;color:windowtext;font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cspan class=%22TextRun SCXO209947583 BCX8 NormalTextRun%22 style=%22--tw-ring-color:rgba(59, 130, 246, 0.5);--tw-ring-inset:;--tw-ring-offset-color:#fff;--tw-ring-offset-shadow:0 0 #0000;--tw-ring-offset-width:0px;--tw-ring-shadow:0 0 #0000;--tw-shadow:0 0 #0000;-webkit-tap-highlight-color:transparent;-webkit-text-stroke-width:0px;-webkit-user-drag:none;border-width:0px;font-feature-settings:inherit;font-kerning:inherit;font-language-override:inherit;font-optical-sizing:inherit;font-size-adjust:inherit;font-stretch:inherit;font-style:normal;font-variant-alternates:inherit;font-variant-caps:normal;font-variant-east-asian:inherit;font-variant-emoji:inherit;font-variant-ligatures:none !important;font-variant-numeric:inherit;font-variant-position:inherit;font-variation-settings:inherit;font-weight:400;letter-spacing:normal;line-height:16.1px;margin:0px;orphans:2;padding:0px;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;user-select:text;vertical-align:baseline;white-space:normal;widows:2;word-spacing:0px;%22 data-contrast=%22auto%22 xml:lang=%22EN-US%22 lang=%22EN-US%22%3EThis position is eligible for %3C/span%3E%3Cspan class=%22TextRun SCXO209947583 BCX8 NormalTextRun%22 style=%22--tw-ring-color:rgba(59, 130, 246, 0.5);--tw-ring-inset:;--tw-ring-offset-color:#fff;--tw-ring-offset-shadow:0 0 #0000;--tw-ring-offset-width:0px;--tw-ring-shadow:0 0 #0000;--tw-shadow:0 0 #0000;-webkit-tap-highlight-color:transparent;-webkit-text-stroke-width:0px;-webkit-user-drag:none;border-width:0px;font-feature-settings:inherit;font-kerning:inherit;font-language-override:inherit;font-optical-sizing:inherit;font-size-adjust:inherit;font-stretch:inherit;font-style:normal;font-variant-alternates:inherit;font-variant-caps:normal;font-variant-east-asian:inherit;font-variant-emoji:inherit;font-variant-ligatures:none !important;font-variant-numeric:inherit;font-variant-position:inherit;font-variation-settings:inherit;font-weight:inherit;letter-spacing:normal;line-height:16.1px;margin:0px;orphans:2;padding:0px;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;user-select:text;vertical-align:baseline;white-space:normal;widows:2;word-spacing:0px;%22 data-contrast=%22auto%22 xml:lang=%22EN-US%22 lang=%22EN-US%22%3E%3Cstrong style=%22--tw-ring-color:rgba(59, 130, 246, 0.5);--tw-ring-inset:;--tw-ring-offset-color:#fff;--tw-ring-offset-shadow:0 0 #0000;--tw-ring-offset-width:0px;--tw-ring-shadow:0 0 #0000;--tw-shadow:0 0 #0000;border-width:0px;font-family:%26quot;Open Sans Semibold%26quot;, %26quot;Segoe UI%26quot;, Frutiger, %26quot;Frutiger Linotype%26quot;, %26quot;Dejavu Sans%26quot;, %26quot;Helvetica Neue%26quot;, Arial, sans-serif;font-feature-settings:inherit;font-kerning:inherit;font-language-override:inherit;font-optical-sizing:inherit;font-size-adjust:inherit;font-size:12px;font-stretch:inherit;font-style:inherit;font-variant:inherit;font-variation-settings:inherit;font-weight:500;line-height:inherit;margin:0px;padding:0px;vertical-align:baseline;%22%3Ehybrid %3C/strong%3E%3C/span%3E%3Cspan class=%22TextRun SCXO209947583 BCX8 NormalTextRun%22 style=%22--tw-ring-color:rgba(59, 130, 246, 0.5);--tw-ring-inset:;--tw-ring-offset-color:#fff;--tw-ring-offset-shadow:0 0 #0000;--tw-ring-offset-width:0px;--tw-ring-shadow:0 0 #0000;--tw-shadow:0 0 #0000;-webkit-tap-highlight-color:transparent;-webkit-text-stroke-width:0px;-webkit-user-drag:none;border-width:0px;font-feature-settings:inherit;font-kerning:inherit;font-language-override:inherit;font-optical-sizing:inherit;font-size-adjust:inherit;font-stretch:inherit;font-style:normal;font-variant-alternates:inherit;font-variant-caps:normal;font-variant-east-asian:inherit;font-variant-emoji:inherit;font-variant-ligatures:none !important;font-variant-numeric:inherit;font-variant-position:inherit;font-variation-settings:inherit;font-weight:400;letter-spacing:normal;line-height:16.1px;margin:0px;orphans:2;padding:0px;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;user-select:text;vertical-align:baseline;white-space:normal;widows:2;word-spacing:0px;%22 data-contrast=%22auto%22 xml:lang=%22EN-US%22 lang=%22EN-US%22%3Ework %3Cstrong%3Ewithin the state of Iowa%3C/strong%3E and will require a work arrangement form to be completed upon the start of your employment. Per policy, work arrangements will be reviewed annually, and must comply with the %3C/span%3E%3C/span%3E%3Ca class=%22HyperlinkV2 SCXO209947583 BCX8%22 style=%22--tw-ring-color:rgba(59, 130, 246, 0.5);--tw-ring-inset:;--tw-ring-offset-color:#fff;--tw-ring-offset-shadow:0 0 #0000;--tw-ring-offset-width:0px;--tw-ring-shadow:0 0 #0000;--tw-shadow:0 0 #0000;-webkit-tap-highlight-color:transparent;-webkit-text-stroke-width:0px;-webkit-user-drag:none;background-color:rgb(255, 255, 255);border-width:0px;color:rgb(70, 120, 134);font-family:%26quot;Segoe UI%26quot;, %26quot;Segoe UI Web%26quot;, Arial, Verdana, sans-serif;font-feature-settings:inherit;font-kerning:inherit;font-language-override:inherit;font-optical-sizing:inherit;font-size-adjust:inherit;font-size:12px;font-stretch:inherit;font-style:normal;font-variant-alternates:inherit;font-variant-caps:normal;font-variant-east-asian:inherit;font-variant-emoji:inherit;font-variant-ligatures:normal;font-variant-numeric:inherit;font-variant-position:inherit;font-variation-settings:inherit;font-weight:400;letter-spacing:normal;line-height:inherit;margin:0px;orphans:2;padding:0px;text-align:left;text-decoration:none;text-indent:0px;text-transform:none;user-select:text;vertical-align:baseline;white-space:normal;widows:2;word-spacing:0px;%22 href=%22https://hr.uiowa.edu/employee-well-being/workplace-flexibility%22 target=%22_blank%22 rel=%22noreferrer noopener%22%3E%3Cspan style=%22background-color:inherit;font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cspan class=%22TextRun SCXO209947583 BCX8 NormalTextRun%22 style=%22--tw-ring-color:rgba(59, 130, 246, 0.5);--tw-ring-inset:;--tw-ring-offset-color:#fff;--tw-ring-offset-shadow:0 0 #0000;--tw-ring-offset-width:0px;--tw-ring-shadow:0 0 #0000;--tw-shadow:0 0 #0000;-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;border-width:0px;font-feature-settings:inherit;font-kerning:inherit;font-language-override:inherit;font-optical-sizing:inherit;font-size-adjust:inherit;font-stretch:inherit;font-style:inherit;font-variant-alternates:inherit;font-variant-caps:inherit;font-variant-east-asian:inherit;font-variant-emoji:inherit;font-variant-ligatures:none !important;font-variant-numeric:inherit;font-variant-position:inherit;font-variant:inherit;font-variation-settings:inherit;font-weight:inherit;line-height:16.1px;margin:0px;padding:0px;user-select:text;vertical-align:baseline;%22 data-contrast=%22auto%22 xml:lang=%22EN-US%22 lang=%22EN-US%22%3Eremote work program and related policies%3C/span%3E%3C/span%3E%3C/a%3E%3Cspan style=%22background-color:inherit;color:rgb(0,0,0);font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cspan class=%22TextRun SCXO209947583 BCX8 NormalTextRun%22 style=%22--tw-ring-color:rgba(59, 130, 246, 0.5);--tw-ring-inset:;--tw-ring-offset-color:#fff;--tw-ring-offset-shadow:0 0 #0000;--tw-ring-offset-width:0px;--tw-ring-shadow:0 0 #0000;--tw-shadow:0 0 #0000;-webkit-tap-highlight-color:transparent;-webkit-text-stroke-width:0px;-webkit-user-drag:none;border-width:0px;font-feature-settings:inherit;font-kerning:inherit;font-language-override:inherit;font-optical-sizing:inherit;font-size-adjust:inherit;font-stretch:inherit;font-style:normal;font-variant-alternates:inherit;font-variant-caps:normal;font-variant-east-asian:inherit;font-variant-emoji:inherit;font-variant-ligatures:none !important;font-variant-numeric:inherit;font-variant-position:inherit;font-variation-settings:inherit;font-weight:400;letter-spacing:normal;line-height:16.1px;margin:0px;orphans:2;padding:0px;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;user-select:text;vertical-align:baseline;white-space:normal;widows:2;word-spacing:0px;%22 data-contrast=%22none%22 xml:lang=%22EN-US%22 lang=%22EN-US%22%3E and %3C/span%3E%3C/span%3E%3Ca class=%22HyperlinkV2 SCXO209947583 BCX8%22 style=%22--tw-ring-color:rgba(59, 130, 246, 0.5);--tw-ring-inset:;--tw-ring-offset-color:#fff;--tw-ring-offset-shadow:0 0 #0000;--tw-ring-offset-width:0px;--tw-ring-shadow:0 0 #0000;--tw-shadow:0 0 #0000;-webkit-tap-highlight-color:transparent;-webkit-text-stroke-width:0px;-webkit-user-drag:none;background-color:rgb(255, 255, 255);border-width:0px;color:rgb(70, 120, 134);font-family:%26quot;Segoe UI%26quot;, %26quot;Segoe UI Web%26quot;, Arial, Verdana, sans-serif;font-feature-settings:inherit;font-kerning:inherit;font-language-override:inherit;font-optical-sizing:inherit;font-size-adjust:inherit;font-size:12px;font-stretch:inherit;font-style:normal;font-variant-alternates:inherit;font-variant-caps:normal;font-variant-east-asian:inherit;font-variant-emoji:inherit;font-variant-ligatures:normal;font-variant-numeric:inherit;font-variant-position:inherit;font-variation-settings:inherit;font-weight:400;letter-spacing:normal;line-height:inherit;margin:0px;orphans:2;padding:0px;text-align:left;text-decoration:none;text-indent:0px;text-transform:none;user-select:text;vertical-align:baseline;white-space:normal;widows:2;word-spacing:0px;%22 href=%22https://opsmanual.uiowa.edu/administrative-financial-and-facilities-policies/travel%22 target=%22_blank%22 rel=%22noreferrer noopener%22%3E%3Cspan style=%22background-color:inherit;font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cspan class=%22TextRun SCXO209947583 BCX8 NormalTextRun%22 style=%22--tw-ring-color:rgba(59, 130, 246, 0.5);--tw-ring-inset:;--tw-ring-offset-color:#fff;--tw-ring-offset-shadow:0 0 #0000;--tw-ring-offset-width:0px;--tw-ring-shadow:0 0 #0000;--tw-shadow:0 0 #0000;-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;border-width:0px;font-feature-settings:inherit;font-kerning:inherit;font-language-override:inherit;font-optical-sizing:inherit;font-size-adjust:inherit;font-stretch:inherit;font-style:inherit;font-variant-alternates:inherit;font-variant-caps:inherit;font-variant-east-asian:inherit;font-variant-emoji:inherit;font-variant-ligatures:none !important;font-variant-numeric:inherit;font-variant-position:inherit;font-variant:inherit;font-variation-settings:inherit;font-weight:inherit;line-height:16.1px;margin:0px;padding:0px;user-select:text;vertical-align:baseline;%22 data-contrast=%22auto%22 xml:lang=%22EN-US%22 lang=%22EN-US%22%3Eemployee travel policy when working at a remote location%3C/span%3E%3C/span%3E%3C/a%3E%3Cspan style=%22background-color:inherit;color:rgb(0,0,0);font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cspan class=%22TextRun SCXO209947583 BCX8 NormalTextRun%22 style=%22--tw-ring-color:rgba(59, 130, 246, 0.5);--tw-ring-inset:;--tw-ring-offset-color:#fff;--tw-ring-offset-shadow:0 0 #0000;--tw-ring-offset-width:0px;--tw-ring-shadow:0 0 #0000;--tw-shadow:0 0 #0000;-webkit-tap-highlight-color:transparent;-webkit-text-stroke-width:0px;-webkit-user-drag:none;border-width:0px;font-feature-settings:inherit;font-kerning:inherit;font-language-override:inherit;font-optical-sizing:inherit;font-size-adjust:inherit;font-stretch:inherit;font-style:normal;font-variant-alternates:inherit;font-variant-caps:normal;font-variant-east-asian:inherit;font-variant-emoji:inherit;font-variant-ligatures:none !important;font-variant-numeric:inherit;font-variant-position:inherit;font-variation-settings:inherit;font-weight:400;letter-spacing:normal;line-height:16.1px;margin:0px;orphans:2;padding:0px;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;user-select:text;vertical-align:baseline;white-space:normal;widows:2;word-spacing:0px;%22 data-contrast=%22none%22 xml:lang=%22EN-US%22 lang=%22EN-US%22%3E.%3C/span%3E%3C/span%3E%3Cspan style=%22background-color:rgb(255,255,255);color:rgb(0,0,0);font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cspan class=%22EOP SCXO209947583 BCX8%22 style=%22--tw-ring-color:rgba(59, 130, 246, 0.5);--tw-ring-inset:;--tw-ring-offset-color:#fff;--tw-ring-offset-shadow:0 0 #0000;--tw-ring-offset-width:0px;--tw-ring-shadow:0 0 #0000;--tw-shadow:0 0 #0000;-webkit-tap-highlight-color:transparent;-webkit-text-stroke-width:0px;-webkit-user-drag:none;border-width:0px;font-feature-settings:inherit;font-kerning:inherit;font-language-override:inherit;font-optical-sizing:inherit;font-size-adjust:inherit;font-stretch:inherit;font-style:normal;font-variant-alternates:inherit;font-variant-caps:normal;font-variant-east-asian:inherit;font-variant-emoji:inherit;font-variant-ligatures:normal;font-variant-numeric:inherit;font-variant-position:inherit;font-variation-settings:inherit;font-weight:400;letter-spacing:normal;line-height:16.1px;margin:0px;orphans:2;padding:0px;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;user-select:text;vertical-align:baseline;white-space:normal;widows:2;word-spacing:0px;%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cstrong%3EPosition Responsibilities:%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:15.0pt;margin-bottom:0in;margin-right:0in;margin-top:0in;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EEngineer integrations between ITSM platforms, operational systems, monitoring tools, communication platforms, and enterprise applications.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:15.0pt;margin-bottom:0in;margin-right:0in;margin-top:0in;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EDevelop technical solutions that improve availability, performance, scalability, and maintainability of operational platforms.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:15.0pt;margin-bottom:0in;margin-right:0in;margin-top:0in;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EEvaluate emerging technologies and recommend technical solutions that support organizational goals.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:15.0pt;margin-bottom:0in;margin-right:0in;margin-top:0in;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EAnalyze system, service, and process data to identify trends, performance bottlenecks, and improvement opportunities.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:15.0pt;margin-bottom:0in;margin-right:0in;margin-top:0in;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EPerform root cause analysis and recommend technical solutions for recurring operational challenges.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:15.0pt;margin-bottom:0in;margin-right:0in;margin-top:0in;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EEstablish monitoring and measurement frameworks that support proactive service management.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;margin-right:0in;margin-top:0in;mso-add-space:auto;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3ECollaborate with the Halo ITSM team to execute design or redesign efforts within the platform.%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;margin-right:0in;margin-top:0in;mso-add-space:auto;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3EDevelop and maintain process standards, KPIs, maturity models, and ensuring compliance and regulatory requirements.%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;margin-right:0in;margin-top:0in;mso-add-space:auto;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3EMonitor performance metrics and sustainment of implemented improvements, adjusting plans as needed.%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;margin-right:0in;margin-top:0in;mso-add-space:auto;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3EPartner with IT and operational stakeholders to document current and future state processes.%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;margin-right:0in;margin-top:0in;mso-add-space:auto;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3ERespond to emerging operational issues, helping resolve disruptions that affect organizational priorities.%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;margin-right:0in;margin-top:0in;mso-add-space:auto;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3ECreate clear documentation of workflows, process changes, and system updates to support knowledge transfer.%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:15.0pt;margin-bottom:0in;margin-right:0in;margin-top:0in;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EPartner with infrastructure, application, security, clinical, and operational teams to deliver integrated enterprise solutions.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:15.0pt;margin-bottom:0in;margin-right:0in;margin-top:0in;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EProvide technical consultation and subject matter expertise for operational transformation initiatives.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:15.0pt;margin-bottom:0in;margin-right:0in;margin-top:0in;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EParticipate in project planning, technical reviews, and architecture discussions.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:15.0pt;margin-bottom:0in;margin-right:0in;margin-top:0in;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EMentor team members on engineering best practices, automation strategies, and platform capabilities.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cb style=%22mso-bidi-font-weight:normal;%22%3E%3Cstrong%3EPay Grade:%3C/strong%3E%3Cspan style=%22mso-spacerun:yes;%22%3E%3Cstrong%3E%26nbsp;5A %3C/strong%3E%3C/span%3E%3C/b%3E%3C/span%3E%3Ca href=%22https://hr.uiowa.edu/pay/pay-plans/professional-and-scientific-pay-structure%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3Ehttps://hr.uiowa.edu/pay/pay-plans/professional-and-scientific-pay-structure%3C/span%3E%3C/a%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3EThe University of Iowa offers a generous benefits package, including 24 days paid vacation per year to start and paid sick leave. Complete information regarding the full benefits package may be viewed at %3C/span%3E%3Ca href=%22https://hr.uiowa.edu/benefits%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3Ehttps://hr.uiowa.edu/benefits%3C/span%3E%3C/a%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cb style=%22mso-bidi-font-weight:normal;%22%3E%3Cstrong%3EPercent of Time:%3C/strong%3E%3C/b%3E%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp; %3C/span%3E100%%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cb style=%22mso-bidi-font-weight:normal;%22%3E%3Cstrong%3EStaff Type:%3C/strong%3E%3C/b%3E Professional %26amp; Scientific%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cb style=%22mso-bidi-font-weight:normal;%22%3E%3Cstrong%3EType of Position:%3C/strong%3E%3C/b%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3E Regular%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%26nbsp;%3C/p%3E
%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cstrong%3EEducation Requirements:%26nbsp;%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:0in 0in 0in .25in;%22%3E%3Cspan style=%22background-color:rgb(255,255,255);color:rgb(0,0,0);font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cspan class=%22TextRun BCX8 SCXW159941784 NormalTextRun%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-text-stroke-width:0px;-webkit-user-drag:none;font-style:normal;font-variant-caps:normal;font-variant-ligatures:none !important;font-weight:400;letter-spacing:normal;line-height:18px;margin:0px;orphans:2;padding:0px;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;user-select:text;white-space:pre-wrap;widows:2;word-spacing:0px;%22 data-contrast=%22auto%22 xml:lang=%22EN-US%22 lang=%22EN-US%22%3EMaster’s degree in IT, Computer Engineering, Business Administration or an equivalent combination of education and experience in a related field.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:0in 0in 0in .25in;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:0in 0in 0in .25in;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cstrong%3ERequired Qualifications:%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:15.0pt;margin-bottom:0in;margin-right:0in;margin-top:0in;mso-add-space:auto;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3E2+ years of experience in operations, performance improvement, or process engineering.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:15.0pt;margin-bottom:0in;margin-right:0in;margin-top:0in;mso-add-space:auto;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EExperience designing, implementing, supporting, or integrating enterprise technology platforms.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:15.0pt;margin-bottom:0in;margin-right:0in;margin-top:0in;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EExperience troubleshooting complex technical issues and performing root cause analysis.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:15.0pt;margin-bottom:0in;margin-right:0in;margin-top:0in;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EExperience working in large-scale, highly regulated, or complex operational environments.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom:0in;margin-right:0in;margin-top:0in;mso-add-space:auto;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3EExperience working in a health care or complex service delivery environment.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom:0in;margin-right:0in;margin-top:0in;mso-add-space:auto;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3EExperience with improvement methodologies (e.g. Lean, ITIL, Agile).%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom:0in;margin-right:0in;margin-top:0in;mso-add-space:auto;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3EProficiency in Microsoft Office Suite and basic analytics tools.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;margin-right:0in;margin-top:0in;mso-add-space:auto;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3EEffective communicator with the ability to engage senior leaders and other cross-functional stakeholders.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:115%;margin-bottom:0in;margin-right:0in;margin-top:0in;mso-add-space:auto;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3EAbility to thrive in a dynamic, matrixed environment and manage ambiguity.%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:0in 20.8pt 0in .25in;mso-add-space:auto;tab-stops:41.35pt 41.4pt;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:0in 20.8pt 0in .25in;mso-add-space:auto;tab-stops:41.35pt 41.4pt;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3E%3Cstrong%3EDesired Qualifications:%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp style=%22margin-bottom:0in;margin-right:0in;margin-top:0in;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-ascii-theme-font:minor-latin;mso-bidi-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;%22%3EPrior experience working in academic medical centers or health systems.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22margin-bottom:0in;margin-right:0in;margin-top:0in;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-ascii-theme-font:minor-latin;mso-bidi-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;%22%3EFamiliarity with the Halo ITSM platform or other ITSM systems platforms.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22margin-bottom:0in;margin-right:0in;margin-top:0in;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-ascii-theme-font:minor-latin;mso-bidi-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;%22%3ECertification or education in ITIL, COBIT, Lean or Agile frameworks.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;margin-right:0in;margin-top:0in;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3EStrong analytical and critical thinking skills; ability to identify root causes and recommend actionable solutions.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;margin-right:0in;margin-top:0in;mso-add-space:auto;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3EAbility to manage multiple priorities and work independently in a fast-paced, matrixed environment.%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;margin-right:0in;margin-top:0in;mso-add-space:auto;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3EProficiency in process mapping and performance monitoring tools.%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:15.0pt;margin-bottom:0in;margin-right:0in;margin-top:0in;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EFamiliarity with enterprise infrastructure, communication platforms, identity management, and operational monitoring solutions.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;margin-right:0in;margin-top:0in;mso-add-space:auto;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3EUnderstanding of hospital operations, infrastructure, and systems.%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;margin-right:0in;margin-top:0in;mso-add-space:auto;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3EComfortable with iterative improvement cycles.%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-family:arial, helvetica, sans-serif;font-size:12px;%22%3E%3Cspan lang=%22EN%22%3ETo be considered, applicants must upload%26nbsp;%3C/span%3E%3Cspan style=%22mso-bidi-font-weight:bold;%22 lang=%22EN%22%3Ea resume%3Cstrong%3E %3C/strong%3E%3C/span%3E%3Cspan lang=%22EN%22%3E(under submission relevant materials) that clearly addresses how they meet the listed required and desired qualifications of this position. %3C/span%3EA cover letter is desired as part of the application process. Job openings are posted for a minimum of 7 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-family:arial, helvetica, sans-serif;font-size:12px;%22%3ESuccessful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-family:arial, helvetica, sans-serif;font-size:12px;%22%3EThis position is not eligible for University sponsorship for employment authorization.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-family:arial, helvetica, sans-serif;font-size:12px;%22%3EFor additional questions contact Jennifer Reinier at [email protected].%3C/span%3E%3C/p%3E

Job Details
Primary Location: Iowa City
Job: Administrative/Professional
Organization: Healthcare
Schedule: Regular
Job Type: Full-time
Job Posting: Sep 9, 2026, 5:05:04 PM