IT SUPERVISOR/EXPERT (Little Rock, AR, US, 72202)
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Apply to IT SUPERVISOR/EXPERT (Little Rock, AR, US, 72202) at State of ArkansasJob details
- Location
- Little Rock, Arkansas
- Work type
- Onsite
- Compensation
- $88,455 - $144,321/yr
- Posted
- today
- Apply on
- arcareers.arkansas.gov
About this role
Position Summary
This position will be responsible for project management, business analysis, some limited programming, and other project-related requests as assigned. This role is at the cabinet level and serves as a utility member of the team with a broad skill set and intermediate to advanced level of expertise in order to support most areas of the IT Shared Services team. This position requires excellent interpersonal and technical skills in order to facilitate meetings and requirements gathering with both IT and non-IT staff. This position is also responsible for billing reconciliation and IT consolidation support efforts with OST, including asset inventories, etc.
This position requires on-site employment with no remote or hybrid options available.
Preferred Qualification
- This is a senior level project management position.
- Experience leading IT projects
- Experience with billing reconciliation
- Experience gathering user requirements
- Some programming experience is a plus
- Excellent customer service experience is required
- Strong analytical and problem-solving skills.
- Excellent communication and teamwork abilities.
- Attention to detail and ability to work independently or collaboratively.
- Adaptability in learning and applying new technologies quickly.
Job Responsibilities and Expected Results
Key Responsibilities
- Manage projects.
- Work closely with IT leadership and business units on project requests, etc.
- Assist with billing reconciliation and fiscal reporting as requested.
- Work with cross-functional teams, including designers and developers, to deliver high-quality results.
Expected Results
- User Satisfaction: Deliver solutions that meet user requirements and enhance user experience.
- Efficiency
- Flexibility and adaptability
- Excellent time management
Position Information
Job Series: Infrastructure Support – Career-path
Classification: IT Supervisor/Expert
Class Code: IIS11P
Pay Grade: IST09
Salary Range: $88,455 - $144,321
Job Summary
Primary Responsibilities
Knowledge and Skills
Minimum Qualifications
Bachelor’s degree in information technology, cybersecurity, or related field preferred. At least five years of experience in IT support, disaster recovery, or a related field, including three years in a supervisory or leadership role. Certification in disaster recovery or business continuity (e.g., CBCP or similar) is preferred.
Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.