LEVEL 1 IT SUPPORT TECHNICIAN

IT Support Technician | Help Desk Technician | Desktop Support | Technical Support | Microsoft 365 | Windows Support

WHO WE ARE

For over 35 years, ISC has delivered safe, high-quality engineering, construction, and maintenance solutions across a wide range of industries and markets throughout the United States. Our work spans industrial, manufacturing, and mission-critical environments, where our teams bring the expertise, craftsmanship, and commitment needed to execute complex projects safely and successfully.

THE POSITION

ISC is seeking a Level 1 IT Support Technician to provide first-level technical support for Associates, devices, and core technology systems across the organization.

This position serves as a front-line resource for IT support requests, troubleshooting hardware and software issues, configuring and maintaining user devices, documenting resolutions, and escalating more complex issues when necessary. The ideal candidate is service-oriented, technically curious, organized, and committed to providing timely and professional support.

WHY JOIN ISC?

• Comprehensive benefits package
• Professional development and career-growth opportunities
• Hands-on experience supporting users and business technology
• Exposure to hardware, software, networking, security, and IT operations
• Collaborative environment working alongside experienced IT professionals

WHAT YOU'LL DO

• Provide first-level technical support for computers, software, printers, mobile devices, and other company technology.
• Troubleshoot workstation, Microsoft 365, email, login, printing, and connectivity issues.
• Install, configure, maintain, and support computers, software, peripherals, and other user devices.
• Assist with new-user setup, device deployments, upgrades, replacements, and equipment moves.
• Perform basic LAN, WAN, and network connectivity troubleshooting.
• Use diagnostic tools and established troubleshooting procedures to resolve technical issues.
• Document support requests, troubleshooting steps, and resolutions in the IT ticketing system.
• Escalate advanced or unresolved issues to the appropriate IT team member and follow through to resolution.
• Assist with endpoint protection, software updates, patching, and routine system maintenance.
• Support established IT security procedures related to user access, device handling, and issue reporting.
• Maintain IT hardware inventory and related asset records.
• Assist with IT documentation, procedures, knowledge-base content, technology rollouts, and department initiatives.
• Provide professional, customer-focused support to Associates across the organization.

WHAT WE'RE LOOKING FOR

• Basic knowledge of computer hardware, software, printers, mobile devices, and common peripherals.
• Familiarity with Microsoft 365 applications and Windows operating systems.
• Basic understanding of networking and connectivity concepts.
• Strong troubleshooting and problem-solving skills.
• Strong customer-service mindset with professional written and verbal communication skills.
• Ability to manage multiple requests and priorities in a fast-paced environment.
• Strong attention to detail and accurate documentation skills.
• Ability to independently resolve routine issues and recognize when escalation is appropriate.
• Dependable, team-oriented approach with a commitment to professionalism, integrity, and quality service.

PREFERRED EXPERIENCE

• Help desk, service desk, desktop support, or technical support
• Microsoft 365
• Windows operating systems
• Computer hardware and peripheral support
• Mobile device support
• Basic network troubleshooting
• IT ticketing systems
• Endpoint security and software deployment
• IT asset management
• CompTIA A+ or similar entry-level IT certification
• Associate degree or technical education in Information Technology or a related field

EMPLOYMENT REQUIREMENTS

• Ability to lift, carry, and move standard IT equipment, including laptops, monitors, printers, and desktop devices.
• Ability to provide onsite support as required by business operations.
• Ability to travel occasionally to support other offices or project locations when required.
• Ability to provide occasional after-hours support based on business needs.
• Ability to successfully complete applicable post-offer, pre-employment requirements.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

OTHER INFORMATION

ISC offers a comprehensive benefits package and opportunities for career development and advancement.

EQUAL EMPLOYMENT OPPORTUNITY

ISC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by applicable law.

RECRUITING INTEGRITY

ISC evaluates and hires applicants for employment based exclusively upon each applicant’s qualifications and merit. No applicant will ever be required to pay money or provide any other form of compensation to an ISC employee in order to be hired by or considered for employment with the Company.

MULTI-SKILL EXPECTATION

This job profile is not intended to be a complete listing of all similar, miscellaneous, or incidental duties that may be required. ISC utilizes the multi-skill concept, and Associates may be expected to perform other job-related duties consistent with operational requirements.