New Mexico Regulation and Licensing Department
Santa Fe, New Mexico
IT Systems Administrator (RLD #22700)
9,400applications sent for our users this week
This job. More like it. We find them and apply for you.
ApplyBolt finds jobs that match you, tailors your resume to each role, and submits applications on company sites. All handled for you.
We tailor your resume to this role and apply for you in seconds.
Apply to IT Systems Administrator (RLD #22700) at New Mexico Regulation and Licensing DepartmentJob details
- Location
- Santa Fe, New Mexico
- Work type
- Onsite
- Compensation
- $75,774 - $113,672/yr
- Posted
- today
- Apply on
- careers.share.nm.gov
About this role
Salary
$36.43 - $54.65 Hourly
$75,775 - $113,663 Annually
This position is a Pay Band C10
Posting Details
Our goal is to assure that New Mexicans receive quality services from qualified individuals and businesses while also ensuring a fair and prompt administrative process.
RLD participates in E-Verify and will verify employment eligibility upon hire.
Interviews are anticipated to be conducted within two weeks of closing date.
Why does the job exist?
The position is responsible for the configuration, maintenance, and continuous improvement of Salesforce by managing user access, security roles, profiles, permission sets, workflows, automations, reports, dashboards, data integrity, and system performance. Working closely with business stakeholders, application developers, business analysts, project manager, and external vendors, the IT System Administrator implements platform enhancements, supports system integrations, troubleshoots complex issues, manages releases, and ensures adherence to Salesforce and industry best practices.
This position is essential to maintaining the integrity, security, and scalability of the Department's Salesforce environment while enabling business operations through reliable technology solutions. The IT System Administrator ensures the platform continues to meet evolving operational requirements, supports regulatory compliance, promotes efficient business processes, and maximizes the Department's investment in its enterprise technology infrastructure.
How does it get done?
* Monitor the health, availability, performance, and security of the Salesforce environment by proactively identifying system issues, resolving incidents, performing root cause analysis, and implementing corrective actions to ensure a reliable and secure enterprise platform.
* Manage Salesforce releases, system upgrades, sandbox environments, deployments, and change management activities while coordinating with developers, business analysts, project managers, and vendors to ensure successful implementation of new features and enhancements.
* Maintain the integrity, quality, and security of enterprise data by supporting data imports, exports, migrations, deduplication, validation, backups, and data governance activities in accordance with Department policies and regulatory requirements.
* Support Salesforce integrations with MuleSoft and other enterprise systems by monitoring integration performance, troubleshooting connectivity and data synchronization issues, and collaborating with technical teams to resolve integration-related problems.
* Develop and maintain system administration documentation, including configuration standards, security procedures, environment documentation, release notes, technical guides, and operational procedures that support long-term platform sustainability.
* Provide technical support, system administration, and end-user assistance by resolving complex Salesforce issues, fulfilling service requests, recommending configuration improvements, and delivering user training to promote effective adoption and efficient use of the platform.
* Evaluate and implement Salesforce platform enhancements, automation opportunities, security improvements, and administrative best practices that improve operational efficiency, strengthen system governance, support regulatory compliance, and maximize the Department's investment in enterprise technology.
Who are the customers?
Ideal Candidate
The ideal candidate is a collaborative problem solver who works effectively with business stakeholders, developers, business analysts, project manager, and executive leadership to ensure the Salesforce platform remains secure, reliable, and aligned with organizational needs. They have experience troubleshooting complex system issues, managing platform enhancements, maintaining data integrity, supporting system integrations, and implementing administrative best practices that improve system performance and user experience.
They are self-motivated, detail-oriented, and capable of managing multiple priorities while maintaining a high level of accuracy and security within a mission-critical enterprise application. The ideal candidate demonstrates strong analytical and communication skills, provides excellent customer service, and is committed to continuous learning as the Salesforce platform evolves. Experience in regulatory, licensing, or public-sector environments and familiarity with Microsoft Teams, JIRA, ManageEngine, and Microsoft Office are highly desirable.
Minimum Qualification
Employment Requirements
Working Conditions
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Juan Torres (505) 538-0115. Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
Ready to apply?
ApplyBolt finds matching jobs, tailors your resume, and submits applications for you.