Jr. Technical Business Analyst, Internal Applications

Agora Data, Inc. is seeking a motivated, detail-oriented Jr. Technical Business Analyst to join its Project Portfolio Management Office (PPMO) team. The role applies systems analysis techniques to business and technology initiatives, gathers and documents requirements, defines functional specifications, tests systems and applications, and supports internal technology solutions. The analyst will collaborate with stakeholders, users, developers, QA, product managers, and other cross-functional teams.

What you'll do:

• Apply systems analysis techniques to evaluate business processes, application functionality, and system requirements; consult with stakeholders and users to determine technology needs; and translate business and user needs into software and system functional specifications, user stories, and acceptance criteria
• Analyze and test computer systems, applications, and system modifications against user and system design specifications; develop and test acceptance criteria; perform user acceptance testing (UAT); document results; identify defects or functional gaps; validate resolutions; and ensure delivered solutions meet documented functional and system requirements
• Conduct and participate in meetings and presentations, communicate requirements, findings, updates, and proposed solutions, and serve as a liaison between stakeholders, users, and technical teams
• Support project planning, help define activities, track progress, monitor deliverables, support prioritization, and communicate issues, risks, dependencies, and potential impacts
• Create and maintain clear documentation, including requirements, acceptance criteria, use cases, process flows, data mapping, test results, and user guides while working closely with cross-functional teams
• Stay current on process improvements, industry trends, and IT advancements that can help automate, improve, and modernize systems and business processes
• Perform other projects and tasks as assigned

What they're looking for:

• Working knowledge of computer systems, software applications, databases, and the software development lifecycle (SDLC), with the ability to analyze system functionality, user requirements, and functional specifications
• Familiarity with requirements gathering, acceptance criteria, process mapping, workflow analysis, and business process improvement
• Ability to work effectively in a fast-paced, collaborative environment, manage multiple priorities, adapt to changing business and project needs, and bring curiosity and eagerness to learn in a professional IT setting
• Fundamental analytical, critical-thinking, and conceptual-thinking skills, with strong attention to detail when reviewing system functionality against documented requirements, acceptance criteria, and expected outcomes
• Strong planning, organizational, and time management abilities, along with the ability to clearly document requirements, findings, decisions, test results, and related project information
• Strong written and verbal communication skills, with the ability to communicate effectively with both business and technical stakeholders
• Sitting for long periods of time
• Staring at a computer screen for extended periods of time
• Familiarity with tools such as Microsoft Excel, Word, PowerPoint, Miro, Jira, Confluence, or similar applications
• Knowledge of Agile and/or Waterfall project methodologies
• Exposure to user acceptance testing (UAT), defect tracking, software testing concepts, or quality assurance processes

Benefits:

• Health Insurance (medical, dental, and vision)
• 401(k) Retirement Plan
• Performance Bonus
• Unaccrued PTO
• Incentive Stock Options
• Collaborative Work Environment