Junior Business Analyst

ChanceLight Behavioral Health, Therapy, & Education provides alternative and special education programs for children and young adults. The Junior Business Analyst will support the evaluation, improvement, and implementation of business processes and systems by gathering requirements, analyzing workflows, documenting solutions, and collaborating with stakeholders throughout the project lifecycle.

What you'll do:

• Learning and developing a strong understanding of business operations, stakeholder needs, organizational structures, workflows, systems, and requirements to ensure solutions effectively support business objectives
• Partnering with business stakeholders, project managers, technical teams, and other cross-functional partners to clarify needs, define objectives, and align project deliverables with established requirements
• Gathering business, functional, and user requirements through interviews, meetings, workshops, process reviews, research, observation, and other appropriate business-analysis techniques
• Analyzing business processes, workflows, systems, and stakeholder feedback to identify inefficiencies, gaps, dependencies, risks, and opportunities for process or system improvement
• Translating business needs and stakeholder expectations into clear, organized, and actionable requirements, including user stories, acceptance criteria, process documentation, and system requirement specifications
• Documenting current-state and future-state business processes, project requirements, decisions, assumptions, workflows, and supporting information to establish clear alignment among project stakeholders
• Developing project and task scopes in collaboration with stakeholders by defining business needs, desired outcomes, requirements, dependencies, and success criteria
• Evaluating proposed processes, system changes, and solutions against documented business requirements to help ensure deliverables address the intended business need
• Providing input throughout solution design, development, testing, and implementation activities to help ensure business requirements are accurately understood and incorporated into final deliverables
• Triaging reported issues, questions, and system concerns to determine potential causes, identify conflicts with documented requirements, and route matters to the appropriate stakeholders for resolution
• Investigating business and system issues by engaging appropriate stakeholders, reviewing available information, and identifying contributing factors and potential root causes
• Facilitating discussions among business and technical stakeholders to clarify requirements, resolve discrepancies, address competing priorities, and support informed decision-making

What they're looking for:

• Bachelor's degree or higher in information technology, business administration, project management or a closely related field of study
• Minimum 1 year of experience working in a program analyst, infrastructure analyst and/or business analyst function
• Prior experience working with technology equipment, software and web applications
• Prior experience and/or knowledge of SQL, statistics, web analytics tools and experiment design
• Proficient in reading, writing, analyzing and interpreting professional journals, technical procedures and/or governmental regulations
• Highly skilled in the drafting of detailed reports, business correspondence, procedure manuals, research abstracts and articles
• History of success building credibility, effectively managing multiple projects and collaborating across all organizational levels
• Ability to effectively present information and respond to questions from executives, operational leadership, staff members, external partners, and the public
• Advanced oral and written communication, organization, conflict resolution, multitasking, problem solving, and decision-making ability
• Well-versed in the use of relevant technology including experience with computers, basic office equipment, and Microsoft Office Suite applications including Outlook, Word, Excel, PowerPoint, Teams, and SharePoint
• Preferably in an educational or clinical setting

Benefits:

• Comprehensive Medical, Dental and Vision Plans
• FREE Telehealth and Virtual Counseling Sessions
• FREE Health Advocacy Services and 24/7 Nurse Line
• Company Paid Life & Disability Insurance
• Company Paid Employee Assistance Program
• Flexible Spending and Health Savings Accounts
• Personal Protection Insurance Plans
• Cigna Healthy Pregnancies, Healthy Babies Program
• Legal Services Insurance
• Pet Health Insurance