Junior Operations and Technology Analyst

Miami Jewish Health provides healthcare and living options for aging adults. The Junior Operations and Technology Analyst supports process improvement, technology implementation, operational analytics, documentation, project coordination, compliance, and quality initiatives across the organization.

What you'll do:

• Drafts, formats, and maintains standard operating procedures (SOPs), process maps, and workflow diagrams for operational improvement initiatives
• Translates output from process mapping sessions, stakeholder interviews, and working groups into structured documentation for leadership review
• Maintains a centralized documentation repository in Smartsheet and SharePoint, ensuring version control and accessibility across departments
• Supports the Operations & Process Analyst in facilitating process mapping workshops, including preparation of materials, agenda management, and post-session documentation
• Collects, cleans, and organizes operational and clinical data from source systems into Smartsheet
• Builds and maintains Excel and Smartsheet-based trackers, dashboards, and reporting templates to monitor project KPIs and operational metrics
• Conducts exploratory data analysis to surface trends, anomalies, and improvement opportunities for senior analyst review
• Supports the preparation of data-driven presentations and executive reports for project sponsors and department leadership
• Manages meeting logistics for project workgroups including scheduling, agenda preparation, notes, and action item tracking
• Maintains project task logs, status trackers, and milestone documentation in Smartsheet across assigned initiatives
• Follows up with stakeholders on outstanding deliverables and escalate blockers to the Operations & Process Analyst
• Assists in preparing project status updates, dashboards, and communications for leadership and cross-functional teams

What they're looking for:

• Bachelor's degree in Business Administration, Health Information Management, Information Technology, or a related field required
• 0–2 years of professional experience in an analytical, operations, project coordination, or technology support role
• Internship or academic project experience involving data analysis, process documentation, or business operations will be considered
• Smartsheet Core Product Certification or willingness to obtain within 180 days of hire
• Advanced Microsoft Excel (pivot tables, dashboards, modeling)
• Smartsheet (project tracking, automation, dashboards)
• Microsoft 365 (Teams, SharePoint, Power Automate)
• Process mapping tools (Visio, Lucidchart, or similar)
• Able to speak, read and write English
• CAPM (Certified Associate in Project Management), Lean Six Sigma White or Yellow Belt, or equivalent coursework strongly preferred
• SQL or Python data skills (preferred, not required)

Benefits:

• Medical, dental, and vision coverage for eligible full- and part-time positions
• 403(b) retirement savings plan for eligible full- and part-time positions
• Free on-campus parking
• Onsite fitness center