Junior Product Owner - Digital Operations

Republic Services, Inc. is a leader in the environmental services industry, providing a comprehensive set of products and services. The Junior Product Owner - Digital Operations will play a key role in creating future-state products and processes, collaborating with various stakeholders to enhance service delivery and drive business value.

What you'll do:

• Responsible for creation of process documentation, project content, and inputs for agile project delivery
• Supports advocating for and socializing project deliverables with key stakeholders
• Supports planning and facilitation of business working sessions, resulting in changes to the product backlog
• Participates, facilitates, or supports multiple aspects of technology and process delivery (analysis, requirements, design, testing, training, release management, support, etc.)
• Attends internal core team working sessions to provide insights and knowledge into business requirements, future-state process definition, and scope/approach for product testing
• Conducts working sessions with extended field team members/subject matter experts to address gaps/open items in product creation
• Performs user testing sessions and recommends UX improvements
• Participates in proof-of-concept, prototype and pilot activity to validate solutions and benefits
• Aligns business and IT stakeholders of product functions and objectives through clear and concise communication
• Reviews all deliverables and deliverable templates and provides inputs/suggestions for quality improvement
• Maintains excellent understanding of the needs of operators in the field through work with drivers, dispatchers, supervisors, and other relevant subject matter experts
• Supports socialization of deliverables with defined stakeholders to ensure their buy-in on content

What they're looking for:

• Familiar with organizational and project change management processes
• Previous experience organizing and supporting a diverse group of contributors and stakeholders to achieve objectives
• Ability to develop a deep understanding of current-state operational processes, pain points, and areas of opportunity by asking high value questions, engaging in active listening, and probing
• Demonstrate ability and willingness to adjust and adapt to changing conditions
• Results oriented and good time management skills with an ability to understand key milestones and objectives while leading groups of internal and external resources to meet project goals
• Experience utilizing Agile Project delivery methodologies
• Grasps concepts quickly, adheres to work schedule and follows through on challenges as they arise
• Written and verbal communication skills, with the ability to create, process, and design content in PowerPoint, Word, Excel, and Visio
• Ability to translate operational team issues into new ideas and solutions
• Maintains a positive outlook and works well in a team-oriented environment
• Critical thinking skills required
• Experience in a support role with a consulting, transportation, or logistics firm

Benefits:

• Comprehensive medical benefits coverage, dental plans and vision coverage
• Health care and dependent care spending accounts
• Short- and long-term disability
• Life insurance and accidental death & dismemberment insurance
• Employee and Family Assistance Program (EAP)
• Employee discount programs
• Retirement plan with a generous company match
• Employee Stock Purchase Plan (ESPP)
• Paid Time Off (PTO)
• Benefits: https://jobs.republicservices.com/us/en/about-us/benefits