Key Account/Customer Development Management (E-Commerce/Digital)

The Sr. Key Account Manager, eCommerce is a key part of our transformational journey to a digital-first organization, putting pet parents at the heart of everything we do.

Reporting to the eCommerce Sales Director, you will be responsible for managing a strategic customer relationship within our Sales Team, forecasting, creating & executing strategic sales initiatives, and maintaining strong operational control to ensure accurate forecasting with effective trade budget management.

This is a customer-facing role owning the performance, partners, systems, workflows, and discipline that create mutual and sustainable growth across a multi-brand portfolio. This key talent has strong interpersonal skills with a proven track record of driving online businesses through symbiotic sales strategies.

What are we looking for?

• Bachelor’s degree in a business-related field (e.g., Marketing, Economics, Finance, or related discipline).
• 5+ years of relevant CPG, National Retailer, eCommerce and/or customer management experience.
• Attention to detail and fluent understanding of forecasting and budget management.

• Attention to detail and fluent understanding of forecasting and budget management.

• Effective Communication Skills and demonstrated ability to build collaborative partnerships with retail customers and internal cross-functional stakeholders.
• Strong analytical skills and ability to develop and influence customer strategies with simple stories.

What will be your key responsibilities?

Relationship Management

• Owns day-to-day relationship with Category Manager, Annual Vendor Negotiation, and customer Joint Business Planning.
• Primary contact for the team with Supply and Revenue Growth Management.

Forecasting

• Responsible for base forecast of individual business, and all rollups of total business, building blocks, Risks+Opps, and reporting.
  

Budget Management

• Work cross-functionally to optimize investment strategy, balance trade budget, and ensure accuracy of financial tools and reporting.
  

Monthly Business Review

• Owns agenda and guides design of standardized slides, presents periodic and full-year Gross Sales and Net Sales performance vs plan.  

What can you expect from Mars?

• Work with over 130,000 diverse and talented Associates, all guided by The Five Principles.
• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.