LATAM E-Commerce Operations Analyst

Pipe17 is an AI-native Enterprise Order Operations Platform for brands and 3PLs. The E-commerce Operations Analyst role is designed for recent graduates, providing training and hands-on experience in supporting customer onboarding, integrations, and operational processes, with the goal of preparing Analysts for future roles as Solution Architects.

What you'll do:

• Assist Solution Architects during customer onboarding projects by preparing documentation, test cases, and system configurations
• Support customers by answering basic operational or technical questions under supervision
• Document workflows, settings, and troubleshooting steps in tools like Asana, Zendesk, and HubSpot
• Learn how to configure and test integrations between e-commerce platforms (Shopify, Amazon, TikTok), ERPs (NetSuite, Acumatica), 3PLs, and marketplaces
• Perform data validation checks (orders, inventory, shipments) to ensure integrations work correctly
• Help monitor sync errors, escalations, and customer-reported issues
• Work with SAs to track project tasks and deadlines
• Escalate technical issues to Solution Architects or Support Engineers with clear documentation
• Contribute to knowledge base articles and internal process documentation

What they're looking for:

• Basic understanding of APIs, data flows, or system integrations (no prior experience required, training provided)
• Familiarity with Excel/Google Sheets for data analysis
• Curiosity about e-commerce platforms (Shopify, Amazon, etc.) and operational processes like order management and inventory
• Strong communication (verbal and written)
• Detail-oriented with good organizational skills
• Comfortable working in a fast-paced, collaborative environment
• Eagerness to learn technical concepts and apply them
• Proactive and resourceful. Willing to research and try solutions
• Growth mindset. Open to feedback, coaching, and continuous improvement
• Team player who enjoys problem-solving with others
• High accountability. Takes ownership of tasks and follows through

Benefits:

• Great healthcare + dental + vision coverage
• Retirement plan
• Pick your own equipment. We'll set you up with whatever Apple laptop + monitor combo you want plus any software you need.
• Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4 weeks off per year. This isn't a vague policy where unlimited vacation means no vacation