Santa Fe, New Mexico
Law Enforcement Records Bureau Deputy Director (DPS #17843)
Job details
- Location
- Santa Fe, New Mexico
- Work type
- Onsite
- Compensation
- $96,366 - $154,170/yr
- Posted
- Sep 25, 2026
- Apply on
- careers.share.nm.gov
About this role
Salary
$46.33 - $74.12 Hourly
$96,358 - $154,173 Annually
This position is a Pay Band C12
Posting Details
LERB gathers, maintains, and disseminates criminal justice information used by law enforcement, courts, corrections, and civil agencies. The bureau oversees a wide range of federally and state mandated programs, including the Sex Offender Registration and Notification Act (SORNA), Missing Persons Clearinghouse, Computerized Criminal History (CCH), background checks, expungements, Interstate Identification Index (III), State Tracking Numbers (STN), Inspection of Public Records Act (IPRA) requests, accident reports, Concealed Carry Weapons (CCW), National Incident Based Reporting System (NIBRS), Next Generation Identification (NGI) biometrics, Letters of Good Standing, Facial Recognition, National Instant Check System (NICS), Consolidated Offender Query (COQ), New Mexico Applicant Processing System (NMAPS), State and Federal Rap Back, criminal history repository functions, dispositions, E Guardian, RISSnet, VIN inspections, Missing and Murdered Indigenous Persons support, and cannabis background checks.
LERB also manages the technical backbone of New México's criminal justice information systems, including AFIS, CJIS, NCIC, NLETS, and NMLETS. The bureau provides fingerprinting services for all statutorily mandated licensing and regulatory agencies and processes arrest fingerprints submitted by criminal justice agencies. Additionally, LERB maintains all official reports and records for the New Mexico State Police.
Interviews are anticipated to be conducted within two weeks of closing date.
Why does the job exist?
The role ensures that the agency meets its legal obligations under the Inspection of Public Records Act (IPRA), maintains defensible public records practices, and delivers consistent, professional service to law enforcement, courts, media, families, and the general public. It provides essential oversight to two major operational sections - Public Records Inspection and Engagement & Records Services - totaling over thirty FTE whose work directly impacts legal exposure, customer experience, and the agency's reputation for accuracy and accountability.
This position exists to:
- Provide division level leadership, governance, and program oversight for all state centric public records and transparency functions.
- Ensure statutory compliance, legal sufficiency, and defensible decision making in all public records matters.
- Strengthen statewide transparency, customer engagement, and responsiveness to stakeholders.
- Manage a large, complex workforce responsible for thousands of annual requests and inquiries.
- Reduce legal and operational risk through consistent interpretation of IPRA, internal controls, and policy development.
- Align resources, workflows, and technology to support efficient, high-quality service delivery.
- Support the agency's mission by safeguarding public trust, ensuring accountability, and upholding transparency standards.
How does it get done?
- Provides strategic leadership for the Public Records & Governance Division, including the Public Records Inspection Section, Engagement Unit, and the Custodian of Records function.
- Establishes division wide priorities, performance standards, and compliance expectations aligned with statutory mandates, agency policy, and statewide transparency requirements.
- Ensures consistent interpretation and application of the Inspection of Public Records Act (IPRA), including legal review, records production, and deadline adherence.
- Coordinates with the Federal Integration & Compliance division to ensure alignment between state and federal records obligations, especially where criminal history, biometrics, or expungements intersect with public records requests.
SUPERVISION & WORKFORCE MANAGEMENT
- Directly supervises sixteen (16) FTE across the Public Records Inspection Section and Engagement Unit.
- Conducts hiring, onboarding, performance evaluations, coaching, and corrective action as needed.
- Ensures staff have the training, tools, and procedural clarity required to meet statutory deadlines and maintain high-quality customer service.
- Oversees workload distribution, case assignment, and escalation pathways for complex or sensitive records requests.
PUBLIC RECORDS COMPLIANCE & LEGAL REVIEW
- Oversees statutory compliance with IPRA, including legal sufficiency review, redaction standards, confidentiality protections, and production timelines.
- Serves as the agency's senior authority on public records interpretation, ensuring decisions align with case law, Attorney General guidance, and risk mitigation best practices.
- Coordinates with the Office of General Counsel on complex, high risk, or litigated requests.
- Ensures the Custodian of Records function is executed with accuracy, defensibility, and transparency.
STAKEHOLDER ENGAGEMENT & SERVICE DELIVERY
- Oversees the Engagement Unit responsible for public inquiries, customer communication, and service delivery to law enforcement, courts, media, and the general public.
- Ensures consistent, professional, and timely responses to stakeholders.
- Develops communication templates, service standards, and escalation protocols for sensitive or high visibility inquiries.
POLICY DEVELOPMENT, GOVERNANCE & CONTINUOUS IMPROVEMENT
- Develops and updates policies, procedures, and internal controls governing public records, transparency, and customer engagement.
- Identifies operational gaps, inefficiencies, and compliance risks, and implements corrective strategies.
- Leads modernization efforts related to records management, workflow automation, and customer-facing service improvements.
ADMINISTRATIVE, REPORTING & EXECUTIVE SUPPORT
- Prepares reports, metrics, and briefings for executive leadership, legislative inquiries, and statewide transparency initiatives.
- Ensures accurate documentation of division activities, compliance performance, and workload trends.
- Represents the division in executive meetings, interagency workgroups, and public transparency initiatives.
Who are the customers?
Ideal Candidate
- Experience managing statutory, regulatory, or public facing programs with high compliance requirements.
- Demonstrated experience supervising a large team, including hiring, coaching, performance management, and workload oversight in a high-volume environment.
- Experience interpreting and applying statutes, administrative rules, case law, or Attorney General guidance in operational decision making.
- Experience managing programs involving public records, legal review, transparency, or customer service operations is strongly preferred.
TECHNICAL SKILLS
- Expert level understanding of the Inspection of Public Records Act (IPRA), including exemptions, redaction standards, confidentiality protections, and statutory deadlines.
- Proficiency with records management systems, redaction tools, workflow platforms, and customer service management systems.
- Ability to analyze complex requests, conduct legal sufficiency reviews, and produce defensible documentation aligned with statutory and case law requirements.
- Strong data literacy, including the ability to interpret metrics, identify trends, and develop operational reports for executive leadership.
- Familiarity with criminal justice information systems, state and federal records interfaces, or related regulatory environments is beneficial.
PROFESSIONAL SKILLS
- Exceptional leadership and workforce management skills, with the ability to guide a large team through high volume, deadline driven work while maintaining quality and morale.
- Strong judgment, discretion, and decision-making ability, especially in matters involving legal risk, confidentiality, and public visibility.
- Outstanding communication skills, including the ability to engage professionally with the public, media, law enforcement, courts, and internal stakeholders.
- Proven ability to develop policies, procedures, and internal controls that strengthen compliance, transparency, and operational consistency.
- Demonstrated commitment to public service, accountability, and high-quality customer experience.
- Ability to manage conflict, resolve escalations, and navigate sensitive or high-risk inquiries with professionalism and clarity.
- Skill in continuous improvement, process redesign, and implementing technology or workflow enhancements to improve efficiency and service delivery.
Minimum Qualification
Employment Requirements
This position is designated as safety-sensitive and is subject to applicable drug and alcohol testing requirements. A pre-employment drug and alcohol test is required as a condition of employment. Employees occupying safety-sensitive positions are also subject to random drug and alcohol testing throughout their employment, in accordance with applicable federal and state laws and Department policy.
Local and in-state travel is required. Out-of-state travel may be required. Overtime may be required to meet deadlines, peak performance periods, time-sensitive information requests, and other projects.
Working Conditions
Supplemental Information
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Agency Contact Information: Selina Hulley (505) 930-9356 Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
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