HCLTech
Lead Administrator (Support &Operations) (163528)
24,357applications sent for our users this week
This job. More like it. We find them and apply for you.
ApplyBolt finds jobs that match you, tailors your resume to each role, and submits applications on company sites. All handled for you.
We tailor your resume to this role and apply for you in seconds.
Apply to Lead Administrator (Support &Operations) (163528) at HCLTechJob details
- Work type
- Onsite
- Posted
- 2 days ago
- Apply on
- career55.sapsf.eu
About this role
Requisition ID 163528 - Posted
Job Summary
To diagnose and resolve complex technical issues impacting business operations,facilitate root cause analysis and enhance customer feedback for support operations.
Key Responsibilities
1. To champion ITIL, security, and data privacy to offer high-quality, well-documented solutions, minimizing risks and maximizing customer satisfaction.
2. To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
3. To work on value adding activities such as maintainenace of a comprehensive Knowledge base , act as a mentor to junior analysts,and deliver training programs for freshers, equipping them with essential skills to become productive .
4. To contribute to a positive customer experience and high CSAT scores by providing fast, accurate, and secure resolutions, fostering customer trust and satisfaction.
5. To proactively identify and address potential security vulnerabilities to protect customer data and prevent security incidents.
2. To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
3. To work on value adding activities such as maintainenace of a comprehensive Knowledge base , act as a mentor to junior analysts,and deliver training programs for freshers, equipping them with essential skills to become productive .
4. To contribute to a positive customer experience and high CSAT scores by providing fast, accurate, and secure resolutions, fostering customer trust and satisfaction.
5. To proactively identify and address potential security vulnerabilities to protect customer data and prevent security incidents.
Skill Requirements
null
Other Requirements
null
Ready to apply to HCLTech?
ApplyBolt finds matching jobs, tailors your resume, and submits applications for you.