OpenAI
San Francisco, California
Lead, Incidents & Escalations, User Operations
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Apply to Lead, Incidents & Escalations, User Operations at OpenAIJob details
- Location
- San Francisco, California
- Work type
- Hybrid
- Compensation
- $234,000 - $315,000/yr
- Posted
- Jun 15, 2026
- Apply on
- jobs.ashbyhq.com
About this role
10+ years incident/escalation management experience, 5+ years hands-on on-call production experience, 5+ years leadership; experience with incident.io, PagerDuty, Datadog, Jira, Salesforce, Zendesk; strong communication and root-cause skills.
What you'll do at OpenAI:
- leading incidents
- managing escalations
- coordinating responders
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