Lead Merchandise Processor(s)-Frame Mill

INTERNAL JOB POSTING ALERT
 

POST DATE:  10/09/2026 NOON EST              END DATE: 10/16/2026 NOON EST  



Associates are required to apply for job openings only during the specified time frame mentioned above. No exceptions will be made.

TO APPLY: Interested candidates should complete the Internal Application through the Internal Job Board. Associates applying for this position must post within the designated time frame, meet minimum job requirements and should not have any Performance Notifications currently on file.  Associates must maintain good standing throughout the posting / hiring process.

About Williams-Sonoma DC - Sutter Street

Since it was founded in 1956, Williams - Sonoma has grown from Chuck Williams’ single store in Sonoma, CA into one of the largest retailers in the country, with some best known and most beloved brands in home furnishings, including Williams – Sonoma, Pottery Barn and West Elm.

Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you have a background in distribution, manufacturing, engineering, transportation, finance, human resources, or home delivery – and are looking for a job with a strong opportunity for gaining new skills and for advancement – our Supply Chain Organization could be just the place for you.

Williams-Sonoma, Inc Supply Chain Overview

By managing resources responsibly, caring for our people, and uniting around our values, we lead our industry and are proud to be recognized for our continuous action and progress in the following areas: Barron's 100 Most Sustainable Companies; Forbes Best Employers for Women and Diversity; Newsweek America's Most Responsible Companies; and USA Today Customer Service Champions. These honors reflect that we are truly a people-first organization.

• Over 4,000 Full-Time Associates across the Supply Chain
• 14.5M square feet of small parcel, personalization, furniture, and manufacturing space in the domestic US, Williams-Sonoma has developed an agile and capable distribution network consisting of the following:
  • Large package / furniture distribution centers located in Southern California, Northern California, Texas, Georgia, and New Jersey totaling 9.2M square feet plus another 1.2M square feet of standalone final-mile furniture hubs.
• Small package eCommerce distribution centers located in Mississippi and Arizona totaling 3.2M square feet, consisting of over 1,000 full-time associates and 1,500 seasonal/temporary associates in Mississippi
  • Sutter Street Manufacturing upholstery factories located in North Carolina and Mississippi totaling with over 1,400 full-time employees producing approximately $900 million to $1 billion in sales of upholstered furniture
• Transportation Department for Ocean, Air, Trucking, and Rail consisting of over 30 transportation professionals located in Memphis, TN
• 700 associates in our Sourcing offices in 10 countries in Asia and Europe including China, Vietnam, Singapore, India, Italy, and Turkey

This position is responsible for fabric picking and proper handling of fabric to support the team.

The Lead Merchandise Processor(s) - Frame Mill position is in Claremont, NC.

The Lead Frame Mill position is located in Claremont, NC and supports the upholstered furniture manufacturing operation. This role helps coordinate the daily workflow within the Frame Mill, including CNC router operation, hardwood cutting, CAD-related part support, traveler paperwork, labels, material movement, quality checks, and production support.

This is a higher-level technical lead role within the Frame Mill. The ideal candidate is not only able to operate equipment, but also understands the full frame mill process, can troubleshoot production issues, use computer systems effectively, support recuts and paperwork accuracy, and help keep the department running safely, efficiently, and accurately.

You'll be excited about this opportunity because you will...

• Lead and support daily Frame Mill operations to help ensure production goals, quality standards, and schedule requirements are met.
• Operate and support CNC routers used to cut wood frame parts to required patterns, dimensions, and quality standards.
• Cut hardwood frame components and support hardwood cutting operations as needed.
• Understand and perform multiple jobs within the Frame Mill, including router operation, hardwood cutting, material handling, paperwork, labeling, and production support.
• Use CAD-related systems to identify, locate, and select parts that need to be recut due to cutting issues, quality concerns, missing parts, or production needs.
• Support recut processes by helping determine the correct part, pattern, program, schedule, and label information.
• Print and organize travelers, frame labels, schedules, and other paperwork required to support production flow through the plant.
• Use scheduling systems, refreshable Excel files, and internal computer tools to support daily production needs.
• Create, print, verify, and organize labels used for frame identification and movement through the plant.
• Communicate with supervisors, operators, engineering, quality, and other departments to resolve issues and keep work moving.
• Assist with troubleshooting router, cutting, paperwork, label, and production flow problems.
• Help train, guide, and support associates within the Frame Mill.
• Monitor quality of cut parts and help ensure parts meet the correct pattern, dimensions, and company standards.
• Safely operate forklifts and move materials as needed.
• Maintain a clean, organized, and safe work area.
• Work in accordance with company safety practices, quality standards, and documented procedures.
• Perform all other duties as assigned.

Check out some of the required qualifications we are looking for in amazing candidates...

• High School Diploma or Equivalent.
• Strong knowledge of Frame Mill operations, including CNC router operation, hardwood cutting, material flow, and frame part identification.
• Experience operating CNC routers in a wood, furniture, upholstery, or manufacturing environment.
• Ability to read and understand SOPs, production sheets, schedules, travelers, labels, and part information.
• Ability to use CAD-related systems to locate parts, support recuts and identify correct frame components.
• Strong computer skills, including email, Microsoft Teams, Excel, Word, and refreshable Excel-based tools or reports.
• Ability to print, organize, verify, and maintain accurate production paperwork and labels.
• Strong attention to detail and ability to identify errors before they create production delays or quality issues.
• Strong analytical and problem-solving skills.
• Ability to work independently and make sound decisions in a fast-paced production environment.
• Ability to communicate clearly with associates, supervisors, engineering, quality, and other support teams.
• Ability to safely operate a forklift or obtain required forklift certification.
• Excellent attendance, dependability, and willingness to support the team where needed.

We prefer some of these qualities as well...

• Previous experience in an upholstered furniture manufacturing environment.
• Prior lead, trainer, or senior operator experience.
• Experience with CNC router programs, cut files, CAD part lookup, or production recut processes.
• Strong understanding of frame construction, frame part flow, and production sequencing.
• Ability to coach others and help develop associates within the department.
• Positive attitude, strong work ethic, and ability to work under pressure.
• Ability to balance hands-on production work with computer, paperwork, and coordination responsibilities.

Note: This job description reflects essential functions, it does not prescribe or restrict the number or types of tasks that may be assigned or reassigned during the conduct of business

Review these physical requirements, as they play a major part in this role...

• Ability to stand for extended periods during the workday.
• Ability to bend, stoop, kneel, twist, reach, push, pull, and use hands and fingers to handle materials, tools, paperwork, and equipment.
• Ability to lift up to 60 pounds as required.
• Ability to work around wood cutting equipment, routers, forklifts, and manufacturing floor activity.
• Ability to follow all safety requirements, PPE rules, and material handling procedures.

Our company benefits are second to none in the industry….

• Generous discount on all Williams-Sonoma, Inc. brand products
• 401(k) plan and other investment opportunities
• Paid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and Holidays (in some locations)
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits, Legal and Identity Protection Plans and Pet Insurance
• For more information on our benefits offers, please visit MyWSIBenefits.com
• To learn more about our Supply Chain culture and regional associate events, please visit: https://shorturl.at/R3OAX (Login credentials may be required)

EOE