Library Assistant D

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Job Description

This temporary staff member is responsible for working the Information Desk on the first floor of the Duderstadt Center. Primary duties include:

• Assisting patrons with directional and general inquiries about the Duderstadt Center.
• Answering telephone calls and transferring them when necessary.
• Checking out room keys based on room reservations in the Duderstadt Center.
• Confirming reservations and ensuring proper documentation of room key checkouts.
• Keeping a record of patron inquiries for reference and improvement.
• Maintaining a clean and organized Information Desk.

Job Requirements

Required Qualifications:

• Demonstrated ability to provide excellent customer service.
• Must enjoy working with people and being part of a team.
• Strong verbal communication skills.
• Keen attention to detail.

Desired Qualifications:

• Previous customer service experience.
• Experience in content organization, record-keeping, and documentation. 

Educational Value

• Communication & Customer Service Skills
  • Providing excellent customer service fosters active listening, empathy, and problem-solving.
• Organizational & Administrative Skills
  • An organized desk makes it easier to assist patrons and keeps operations running smoothly.
• Critical Thinking & Problem-Solving
  • Assisting patrons requires quick thinking and adaptability in handling different types of questions and situations.
  • Managing reservations and handling documentation teaches organizational skills, useful in many different work environments.
• Professionalism & Teamwork
  • Working in a team-oriented environment teaches collaboration and interpersonal skills.