Long Term Disability Claims Specialist II
We tailor your resume to this role and apply for you in seconds.
Apply to Long Term Disability Claims Specialist II at MetLifeJob details
- Work type
- Remote
- Compensation
- $41,600 - $62,500/yr
- Posted
- 3 weeks ago
- Apply on
- metlifecareers.com
About this role
Description and Requirements
Description and Requirements
On MetLife’s Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life’s important moments, solving challenges, or simplifying processes with innovative technology, you’ll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you’ll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn’t just a goal - it’s what we do, one conversation at a time.
Description and Requirements
Description and Requirements
The Long-Term Disability Claims Specialist II is responsible for evaluating and managing long term disability claims, making timely and accurate claim decisions, and delivering a responsive and supportive customer experience that helps MetLife serve customers with care and confidence across the United States. Guided by our purpose – always with you building a more confident future – and our New Frontier strategy focused on stronger growth, attractive returns and all-weather performance, this is an exciting opportunity to make a meaningful impact during important moments in customers’ lives. In this role, the applicant will use independent judgment, critical thinking, and collaboration skills to navigate complex claim situations, contribute to fair and balanced outcomes, and support MetLife’s commitment to service excellence.
Description and Requirements
Description and Requirements
- Lead the evaluation and management of moderately complex long term disability claims, using independent judgment to make timely, balanced, and accurate claim decisions.
- Create clear, detailed, and accurate claim documentation, correspondence, and written determinations that reflect policy provisions, regulatory requirements, and claim status updates.
- Oversee the claim evaluation process by reviewing medical, occupational, financial, and policy information to ensure thorough, reasonable, and compliant determinations.
- Manage an assigned caseload of pending and ongoing claims with minimal oversight while maintaining service standards, inventory control, and consistent performance against key indicators.
- Develop action plans and identify return-to-work potential by analyzing claim information, clarifying inconsistencies, and determining when additional information or escalation is needed.
- Coordinate communication and collaboration with claimants, representatives, physicians, attorneys, brokers, family members, and internal partners to gather needed information and support sound claim outcomes.
Description and Requirements
Description and Requirements
- High school diploma
- 1+ years of LTD/IDI disability experience
- Critical thinking, analysis, and sound judgment to review available facts, assess risk, use independent decision-making, and determine appropriate next steps in complex claim situations.
- Strong communication, customer service, and collaboration skills, with the ability to manage interactions effectively across internal and external partners in both verbal and written settings.
- Creative problem-solving, conceptual thinking, risk awareness, and strong organizational and time management skills to handle complex situations effectively and maintain a consistent workload.
Description and Requirements
Description and Requirements
Preferred:
·Bachelor’s degree
Description and Requirements
The expected salary range for this position is $41,600 - $62,500. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife’s U.S. benefits, please click here.
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!
MetLife maintains a drug-free workplace.