Management Analyst I- Strategy & Performance

The City of Hendersonville is a municipal government organization serving the Hendersonville community through its Public Services Department. The Management Analyst supports strategic planning, performance management, data analysis, process improvement, organizational assessment, cost analysis, reporting, and special projects across multiple city divisions.

What you'll do:

• Assists the Director of Public Services in managing and coordinating the development and implementation of department-wide goals, objectives, policies, and priorities
• Assists in developing long-term strategic plans and annual operating performance plans and works with departmental staff to establish outcome goals and define clear program strategies for measuring performance for results and to create citizen-centered customer service measures
• Assists departmental staff in developing performance measures, tracks outcomes of Public Service Department programs, as well as developing efficiency and quality measures and metrics for day-to-day management decision making
• Assists departmental staff in preparation of business plans and performance objectives aligned with strategic plans and with clear performance measures and performance benchmarks
• Manages, monitors and evaluates the efficiency and effectiveness of the Department’s organizational structure, staffing patterns, service levels, and administrative systems; identifies and analyzes opportunities for improvements
• Works with departmental staff and teams to review programs and processes and to solve operational problems
• Develop measures to manage performance data being collected to provide meaningful information to day-to-day managers and policy makers
• Collects and analyzes information on how resources are managed, how they are acquired, and how they are used
• Conducts planning and implementation related to organizational performance and accomplishments
• Ensures accurate data reporting across all mediums including dashboard, webpages, monthly project reports, and public communications
• Tracks historical project cost data for all projects divisions
• Performs complex analyses and evaluations on current and historical cost estimate data to ensure data accuracy and improve on Cost Projections

What they're looking for:

• Bachelor's degree in engineering, accounting, finance, business administration, or related area with one (1) year of direct experience consulting, leading teams, improving processes, facilitating performance management, and/or strategic planning in a large organization; or an equivalent combination of education, training, and/or experience*
• Possession of a valid driver's license to operate a motor vehicle. Requirements exist at the time of hire and as a condition of continued employment
• Bachelor's degree in engineering, accounting, finance, business administration, or related area with three (3) years of direct experience consulting, leading teams, improving processes, facilitating performance management, and/or strategic planning in a large organization; or an equivalent combination of education, training, and/or experience
• Possession of a valid driver's license to operate a motor vehicle. Requirements exist at the time of hire and as a condition of continued employment
• Bachelor's degree in engineering, accounting, finance, business administration, or related area with five (5) years of direct experience consulting, leading teams, improving processes, facilitating performance management, and/or strategic planning in a large organization; or an equivalent combination of education, training, and/or experience
• Possession of a valid driver's license to operate a motor vehicle. Requirements exist at the time of hire and as a condition of continued employment
• Knowledge, understanding, and application of performance improvement processes, systems, and techniques
• Knowledge, understanding, and application of principles and practices of performance measurement/management and strategic planning methods, management, and practices
• Knowledge of principles and practices of governmental accounting, governmental financial management, governmental budgeting, and service efforts and accomplishments
• Knowledge in developing/managing original research for business organizations including survey development, analysis of results into actionable forms, and presentation of research and results to executive audiences
• Knowledge of high-performance organizational principles
• Knowledge of cost benefit analysis as applied to accounting and financial management