Management & Program Analyst

Other

Duties

The selectee will provide expert advice and guidance on broad projects and programs within Member Services. Guidance will require extensive interpretation of original legislative and judicial intent and advise on revisions to existing policies and programs to meet requirements. Oversees and assesses organizational need by means of surveys, focus groups, employee feedback, trend analysis etc. Major duties include but are not limited to the following: Serves as the strategic planning authority and expert who determines Member Services workforce needs through detailed analysis of employment and demographic data, current and anticipated missions and programs, and changes in training methods and technology. Oversees a variety of Member Services mission oriented organizational development programs to include onboarding, leadership development, and human capital management. Develops training for Member Services using organizational development techniques in how to improve trust, developing a positive culture, and building relationships throughout the organization. Provides strategic planning authority and determines agency workforce needs through detailed analysis of employment, position data, current and anticipated missions and programs, and changes in training methods and technology. Performs a wide range of qualitative and/or quantitative methods for the assessment and improvement of program effectiveness or the improvement of complex management processes and systems. Extracts information from survey and data gathering methods, summarizes, and identifies significant trends and issues, analyzes, evaluates, and develops continuous improvement strategies. Plans, coordinates, designs, implements, and evaluates the new employee's onboarding experience. Implements knowledge-sharing strategies for new or revised policies and practices to support strategic succession planning management and organization design activities. Formulates and administers strategic management plans and human capital programs and goals for the agency. Plans, coordinates, designs, implements, and evaluates the leadership development and mentorship program for both supervisors and non-supervisors. Advise and provides training to leadership and management through program development, implementation, and delivers on short and long-term objectives. Responsible for the development of technical, leadership and management career tracks and implementation of required and desired training through individual development plans for Member Services employees. VA offers a comprehensive total rewards package: VA Total Rewards Work Schedule: Monday thru Friday - 8 hour shift between the hours of 6:00 am - 6:00 pm (TBD by supervisor) Remote: This position is not authorized for Remote work. Telework: This position may be authorized for Telework. Telework eligibility will be discussed during the interview process. Virtual: This position may be authorized for Virtual Work. Virtual Work eligibility is for current VA employees that are already subject to the return to in person work mandate in their current position. Definition of Virtual work: Employee works outside of original hiring duty station at VA-owned or leased space. Return to Office (RTO): RTO mandates are in affect and selectees will be required to report to in person work unless they have an approved exemption already in place. Position Description Number: 06010A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Requirements

You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/08/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience as described below: Specialized Experience: For the GS-13 level: To qualify, applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-12) in the normal line of progression for the occupation in the organization. Specialized experience is defined as work that involves (1) Assessing complex management processes using qualitative/quantitative techniques for a large office; (2) Evaluating databases/information sources to identify significant trends/issues for a small office; (3) Developing process improvement strategy methods for an office; and (4) Advising organizational leadership on human capital management programs. You will be rated on the following Competencies for this position: Analytical Reasoning Communication Strategic Thinking Teaching Others

Education

There is no educational substitution at this grade level.

Other Information

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.