Manager, Clinical & Product Operations

SiPhox Health is building a home blood testing platform for biomarkers. The Manager, Clinical & Product Operations supports clinical operations across compliance, quality, complaint handling, and new product launches, while helping develop and test clinical products and content.

What you'll do:

• Keep our documentation audit-ready
• Catch errors before they reach a customer
• Keep launches on track across clinical, product, operations, and software
• Manage HIPAA compliance and complaints handling day-to-day
• Keep company assets organized and build the processes the rest of the team relies on
• Support the Director in keeping clinical operations in line with HIPAA and FDA requirements
• Maintain compliance documentation, records, and evidence so we are ready for audits and partner lab inspections at any time
• Track business associate agreements (BAAs), vendor compliance documents, and renewal dates
• Run HIPAA housekeeping: access reviews, training completion, and prompt reporting of potential incidents
• Maintain training records, competency checklists, and credentialing files (license verification, renewals) for employed and contracted clinical staff
• Review the processes for result monitoring, critical and abnormal value escalation, and pre-release checks; flag gaps and propose improvements to the Director
• Audit the review workflows for biomarker panels, reports, automated insights, and AI-generated summaries, and make sure they are documented, followed, and working as intended

What they're looking for:

• Bachelor's degree in a health, life science, or chemistry-related field (e.g., biology, biochemistry, chemistry, biomedical engineering, biotechnology, biomathematics, nursing, clinical laboratory science)
• At least 1 year of professional experience after college in a health or product role
• Comfortable reading lab results, including units, reference ranges, and what makes a value abnormal, or able to learn quickly
• Highly organized: you can keep a launch checklist moving across five teams without losing track of a single sign-off
• Strong documentation habits: you write things down so the next person, or the auditor, doesn't have to guess
• Comfortable with spreadsheets, ticketing systems, and shared documentation tools
• Rigorous attention to detail: you catch the wrong unit, the swapped range, the typo in step 4 of the instructions
• Composure under pressure: to you, a spike in complaints or a slipping launch calls for a procedure, not a panic
• Ownership: you follow an escalation, a complaint, or a launch task until it's closed, not just until it's handed off
• Process-minded: when you see something done three different ways, you fix it once and write it down
• Low ego and high standards: willing to do unglamorous work while holding the bar high
• Hands-on experience as a phlebotomist, medical assistant, lab technician, or EMT

Benefits:

• Stock options, and meaningful equity in a company solving a problem that matters