Manager - Data Analytics

Strategic Analytics & Critical Thinking

• Lead complex and ambiguous business problems from definition through recommendation by developing structured analytical approaches. 
• Frame business questions into measurable hypotheses and identify the data required to validate assumptions. 
• Conduct root cause analysis across product, operational, and portfolio performance challenges, synthesizing multiple data sources into actionable recommendations. 
• Evaluate competing priorities using quantitative analysis, business context, customer impact, and strategic objectives. 
• Challenge assumptions by using data to validate or disprove existing beliefs while encouraging evidence-based decision making. 
• Influence product strategy by providing analytical recommendations that balance customer experience, operational efficiency, technical feasibility, and business value. 

Product Analytics

• Partner with Product Managers, Engineering, and Business stakeholders to define meaningful success metrics, KPIs, OKRs, Portfolio Metrics, Productivity Metrics, Agility Metrics, Capacity, and Demand Metrics. 
• Support roadmap planning through analytical insights that inform prioritization and investment decisions. 
• Participate throughout the Agile delivery lifecycle, contributing to Program Increment planning, backlog refinement, and feature prioritization. 
• Translate customer, operational, and portfolio data into actionable recommendations that improve product outcomes. 

Data Science & AI

• Design, develop, and deploy advanced analytics solutions using Python, Power BI, SQL, APIs, and modern cloud-based analytics platforms. 
• Build and operationalize machine learning models using regression, classification, and predictive analytics techniques. 
• Develop AI-powered automation workflows utilizing approved Generative AI capabilities, LLMs, Retrieval Augmented Generation (RAG), LangChain, vector databases, embeddings, and Agentic AI frameworks. 
• Evaluate AI use cases based on measurable business value, scalability, and operational risk. 
• Contribute to AI governance, model monitoring, and responsible AI implementation. 

Leadership & Collaboration

• Build trusted partnerships across Product, Technology, Architecture, Operations, and Business teams. 
• Influence decisions through compelling storytelling, executive-ready presentations, and evidence-based recommendations. 
• Facilitate discussions that align diverse stakeholder perspectives into shared priorities. 
• Promote a culture where hypotheses are tested, assumptions are challenged, and decisions are grounded in data. 

Education & Experience

• Bachelor's Degree in Computer Science, Data Science, Statistics, Mathematics, Engineering, Business Analytics, Information Systems, or related field required. 
• Master's degree preferred. 
• Four or more years of experience in Data Analytics, Product Analytics, Data Science, Business Intelligence, or related analytical disciplines. 
• Experience working within Agile software delivery environments. 
• Demonstrated success influencing cross-functional teams through data-driven recommendations. 
• Experience managing complex initiatives involving multiple stakeholders and competing priorities. 

Required Technical Skills

• Python 
• SQL 
• Power BI 
• Data Modeling 
• APIs 
• Advanced Excel 
• Machine Learning 
• Statistical Analysis 
• Cloud Analytics Platforms (GCP/LUMI) 
• AI/ML Frameworks 
• Business Intelligence 
• Workflow Automation 
• Data Visualization 

Preferred AI Experience

Experience with one or more of the following:

• Large Language Models (OpenAI, Claude) 
• Retrieval Augmented Generation (RAG) 
• LangChain 
• LangGraph 
• Vector Databases 
• Embeddings (OpenAI, BGE, TF-IDF, GloVe) 
• Agentic AI Frameworks 
• AI Evaluation and Monitoring 

Core Competencies

Analytical Excellence

• Frames ambiguous problems into structured analytical approaches. 
• Develops hypotheses and validates assumptions using quantitative and qualitative evidence. 
• Performs root cause analysis across complex business challenges. 
• Synthesizes multiple data sources into meaningful business insights. 
• Balances analytical rigor with practical business decision making. 

Business Judgment

• Understands how analytics influences product strategy. 
• Recommends priorities based on customer value, business impact, and organizational goals. 
• Recognizes trade-offs and communicates risk effectively. 
• Makes sound recommendations despite incomplete information. 

Stakeholder Management

• Builds trust across cross-functional teams. 
• Influences without formal authority. 
• Communicates with clarity at all organizational levels. 
• Demonstrates ownership and accountability. 

Innovation & Learning

• Demonstrates curiosity and continuous learning. 
• Experiments with emerging AI capabilities responsibly. 
• Encourages innovation while balancing governance and risk. 
• Seeks opportunities to improve processes through automation and analytics.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.