RPG Life Sciences
Manager - IT Infrastructure (CEAT_JR_35) (46961)
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Apply to Manager - IT Infrastructure (CEAT_JR_35) (46961) at RPG Life SciencesJob details
- Work type
- Onsite
- Posted
- 4 days ago
- Apply on
- career8.successfactors.com
About this role
Career Opportunities: Manager - IT Infrastructure (CEAT_JR_35) (46961)
Requisition ID 46961 - Posted - Head Office
External Job Description
- Manage the Service Desk and Front Office teams to meet or exceed established SLAs and performance metrics.
- Actively manage a team of engineers by monitoring ticket queues, assessing workload distribution, and prioritizing incidents and service requests based on business impact.
- Oversee daily helpdesk operations to ensure that all user issues regarding hardware, software, and computing devices are responded to and resolved in a prompt, timebound manner.
- Provide high-level technology expertise with a heavy emphasis on maximizing the overall end-user experience and minimizing downtime.
- Ensure the entire Front Office and Service Desk team consistently meets or exceeds desired Service Level Agreements (SLAs) and operational metrics.
- Lead the installation, configuration, and maintenance of server environments, network architectures, and cloud services.
- Ensure maximum uptime and performance of IT infrastructure, focusing on end-user experience and operational efficiency.
Competencies
Data Architecture
Data Compliance
IT Infrastructure Management
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Requisition ID 46961 - Posted - Head Office
External Job Description
- Manage the Service Desk and Front Office teams to meet or exceed established SLAs and performance metrics.
- Actively manage a team of engineers by monitoring ticket queues, assessing workload distribution, and prioritizing incidents and service requests based on business impact.
- Oversee daily helpdesk operations to ensure that all user issues regarding hardware, software, and computing devices are responded to and resolved in a prompt, timebound manner.
- Provide high-level technology expertise with a heavy emphasis on maximizing the overall end-user experience and minimizing downtime.
- Ensure the entire Front Office and Service Desk team consistently meets or exceeds desired Service Level Agreements (SLAs) and operational metrics.
- Lead the installation, configuration, and maintenance of server environments, network architectures, and cloud services.
- Ensure maximum uptime and performance of IT infrastructure, focusing on end-user experience and operational efficiency.
Competencies
Data Architecture
Data Compliance
IT Infrastructure Management
Email this job to a friend
The job has been sent to
The job has been sent to
External Job Description
- Manage the Service Desk and Front Office teams to meet or exceed established SLAs and performance metrics.
- Actively manage a team of engineers by monitoring ticket queues, assessing workload distribution, and prioritizing incidents and service requests based on business impact.
- Oversee daily helpdesk operations to ensure that all user issues regarding hardware, software, and computing devices are responded to and resolved in a prompt, timebound manner.
- Provide high-level technology expertise with a heavy emphasis on maximizing the overall end-user experience and minimizing downtime.
- Ensure the entire Front Office and Service Desk team consistently meets or exceeds desired Service Level Agreements (SLAs) and operational metrics.
- Lead the installation, configuration, and maintenance of server environments, network architectures, and cloud services.
- Ensure maximum uptime and performance of IT infrastructure, focusing on end-user experience and operational efficiency.
Competencies
Data Architecture
Data Compliance
IT Infrastructure Management
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