Manager, Middle & Final Mile Operations
Job details
- Location
- Seattle, Washington
- Work type
- Onsite
- Compensation
- $98,300 - $157,400/yr
- Posted
- 1 week ago
- Apply on
- careers-rei.icims.com
About this role
Responsibilities and Qualifications
Responsibilities
- Lead planning and operations across REI's Middle Mile and Final Mile transportation network, ensuring products move efficiently to stores, between facilities, and directly to customers.
- Oversee transportation performance across a portfolio exceeding $100M in annual spend, balancing service, cost, and operational objectives.
- Manage transportation providers and carrier relationships to deliver reliable service and support exceptional customer and store experiences.
- Develop and execute transportation plans that support store replenishment, inventory movement, and ship-to-home fulfillment.
- Utilize data and analytics to identify trends, measure performance, and drive operational improvements across the transportation network.
- Establish and monitor key performance indicators, providing clear insights and recommendations to leadership.
- Lead root cause analysis and resolution efforts for transportation disruptions, service issues, and network risks.
- Partner with Supply Chain, Retail, Digital, Finance, and Technology teams to align transportation strategies with business goals and customer needs.
- Lead, coach, and develop a team of three transportation professionals, fostering a culture of accountability, inclusion, continuous improvement, and growth.
- Communicate transportation performance, business updates, risks, and escalations to stakeholders and senior leadership in a clear and timely manner.
- Build strong relationships with internal and external partners, influencing outcomes through collaboration, trust, and shared objectives.
- Champion a customer-first mindset while embodying REI's values, ensuring decisions support a seamless customer experience and long-term business success.
Qualifications
- Bachelor's degree or equivalent combination of education and experience.
- 5+ years of transportation, logistics, supply chain, or operations experience.
- Previous people leadership experience, including managing and developing direct reports.
- Experience leading both Middle Mile and Final Mile transportation operations.
- Strong parcel transportation experience supporting customer ship-to-home fulfillment.
- Experience managing carrier relationships, transportation performance, and operational budgets.
- Strong analytical skills with the ability to translate data into business insights and action.
- Excellent communication skills with the ability to influence partners and leadership.
- Experience working cross-functionally to drive operational improvements and business results.
- Retail, e-commerce, or omni-channel supply chain experience preferred.
Closing
At REI, we believe the outdoors is for all. We are committed to becoming a fully inclusive, anti-racist, multicultural organization. We know that there's strength in our diversity – that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn.
Pay Transparency
We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors.
REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off. Click here for a detailed overview of benefits plans by employee profile.
Pay Range
$98,300.00 - $157,400.00 per year