Manager, Office of Tourism

Under the general direction of the Executive Director of the Division of Tourism, the Staff Services Manager plans, organizes and leads the activities of the California Tourism Assessment Program and the California Welcome Center Program. The California Marketing Act provides for the marketing of California through an assessment of businesses that benefit from travel and tourism. The Tourism Assessment Program is responsible for the identification of those businesses and the collection of the assessment. The California Welcome Centers are the official State Visitor Centers offering valuable information and services to travelers. The Division of Tourism is responsible for the monitoring and coordinating of the 22 Welcome Centers in California.

Please take this 5-minute GO-Biz Recruitment survey to tell us how you found out about this job:   

• GO-Biz Recruitment Survey 

Interested individuals must submit a SOQ. The SOQ must be in 12-point font, single-spaced, and no more than 3 pages in length. The SOQ must address the following in numerical order; do not consolidate responses:

1. Please describe your knowledge and experience using and managing a Customer Relationship Management (CRM) system. 
2. Please describe your experience in leading a customer success team. Include any knowledge of contact center leadership or software. 
3. Describe your knowledge and experience with principles of accounting, financial software, and budget management - as it pertains to customer billing accounts receivable management, cash/lockbox management, and/or revenue recognition.

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Who May Apply

How To Apply

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - All applicants must provide a Statement of Qualifications (SOQ) for the hiring manager’s review. Please review the Statement of Qualifications (SOQ) section above for instructions. Failure to upload a SOQ responding to the information requested may result in disqualification.  

There are many benefits to joining our team!  The State of California offers a generous benefits package, including but not limited to: 

• Medical Benefits (health, dental, and vision) 

• Work life balance (most positions qualify for flexible work hours and schedules, and a minimum of 10 days of paid leave annually – specific accrual rates can be found here). 

• Paid Holidays and leave (family medical leave, military leave, etc.)  

• Defined benefit retirement program with CalPERS  

• Savings Plus Program (401(k), 457)  

• School loan forgiveness under federal Public Service Loan Forgiveness  

• Commute Program  

• Employee Wellness Program (discounts to health clubs)  

• Employee Assistance Program  

• Medical/Dependent Care Reimbursement Accounts  

• ScholarShare (college savings account) 

• On-the-job training and professional development 

• Most positions qualify for annual raises until you reach the maximum salary for that position, subject to meeting performance standards

Click here to view all the benefits available to state employees! 

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.