Manager, Sales Development

Maven AGI sits at the center of the hottest intersection in tech right now: AI and customer experience. While most "AI support" tools still focus on FAQs and deflection, Maven's agents actually do the work, autonomously interacting with customers, personalizing the conversation, and resolving complex issues, not just providing information.

That's not a soft ROI story. It's the most direct cost-displacement case in enterprise software today: real human work, replaced, at a fraction of the cost, not "savings if you use it well," but savings because the agent did the ticket instead of a person. That's the pitch you get to walk into every enterprise deal with.

Founded in 2023 by executives from HubSpot, Google, and Stripe, Maven builds conversational AI agents that don't just answer customers, they act: going into a customer's account, finding the actual problem, and fixing it, with no human required. Customers like Dell, ServPro, HardRock, Tripadvisor, Clio, and Thumbtack rely on Maven, with independently verified results — customers report resolving 70–93% of interactions autonomously — and G2 has named Maven a High Performer and Best Meets Requirements across multiple categories.

Position Overview:

As the Sales Development Representative (SDR) Manager at Maven AGI, you will lead and develop our SDR team while driving the expansion of our sales pipeline. You'll be responsible for building and scaling a high-performing team that consistently delivers qualified opportunities to our Account Executives, while implementing best practices and coaching strategies to enable team success.

This role is based in our Boston, MA (Back Bay) office and requires at least 4 days per week in-office presence.

What You'll Do:

Team Leadership & Coaching

• Build, train, and manage a team of Sales Development Representatives (SDRs)

• Provide daily coaching, mentorship, and performance feedback to team members

• Create and implement comprehensive onboarding and training programs

• Monitor individual and team performance metrics and develop improvement plans

• Foster a positive, high-energy sales environment that drives results

Strategic Planning & Execution

• Design and optimize outbound prospecting strategies across multiple channels

• Set and track team KPIs to ensure consistent pipeline growth

• Collaborate with Marketing and Sales leadership to align SDR efforts with revenue goals

• Develop and refine ideal customer profiles and targeting strategies

• Create and maintain sales playbooks and best practice documentation

Process & Pipeline Management

• Establish clear processes for prospect engagement and lead qualification

• Ensure smooth handoff processes between SDRs and Account Executives

• Oversee CRM data quality and maintain accurate pipeline tracking

• Implement and optimize sales tools to improve team productivity

• Regular reporting to Head of Sales Development on team performance

Who You Are:

• 5+ years of B2B sales experience, with at least 2 years managing SDR/SDR teams

• Proven track record of building and scaling successful outbound sales teams

• Strong understanding of technical sales, preferably in SaaS or AI/ML solutions

• Experience with sales methodology development and implementation

• Proficiency in lead gen systems (such as Clay and HubSpot) and sales tools

• Excellence in coaching and developing early-career sales professionals

• Strong analytical and problem-solving abilities

• Outstanding communication and presentation skills

• Self-motivated with a proven ability to drive results through team leadership

• Ability to thrive in a fast-paced, early-stage startup environment

At Maven AGI, we believe in promoting from within and investing in our leaders' growth. As a SDR Manager, you'll have the opportunity to expand your team and scope of responsibility as we scale. High-performing managers who consistently deliver results and demonstrate strong leadership capabilities will be considered for senior sales leadership positions. This position offers significant potential for career advancement as we continue our rapid growth trajectory and expand our GTM org.