MARINE & FAMILY PROG SPEC NF4

Plans, develops, and administers the Information and Referral Program to provide an integrated system of service that links clients with available and appropriate resources at the lowest cost without duplication of effort.  Establishes and maintains an extensive and current file of information on local public, private and voluntary service agencies, and organizations by service. Compiles, organizes, and consolidates information on service organizations to include addresses, phone numbers, hours of operation, type and range of services provided, eligibility requirements, intake procedures and cost.  Organizes resource information to facilitate easy and quick referral and retrieval of information.  Identifies gaps and duplications of service.  Confirms exchange of and updates resource information at least annually.  Establishes procedures to respond to interim information changes and develops and publishes a referral guide for users.

Develops and executes a marketing plan for information and referral services.  Develops and conducts assessments to identify customer needs.  Recommends strategies to integrate services and resources to better meet the needs and interests of the target population.  Develops a variety of advertising products such as flyers, posters, video, and other printed media to support established marketing plans.

Conducts intake interviews with clients in need of services.  Determines the nature of problems or issues to identify factors that impact on definition of the problem and determine the client¿s ability to function successfully in other areas.  Conducts intake interviews to discuss resources and evaluations in areas that may include financial management, medical problems, marital difficulties, educational or career issues, educational or behavioral problems of clients or children, requirement for social services assistance, transition assistance, job searches, relocation adjustment, crisis intervention counseling, emotional support, eliciting disclosure of information necessary to provided appropriate assistance.

Provides information and counseling to individuals and families on comparisons of similar agency services and policies, explanation of application procedures and requirements, comparison of consultation services to assist military families and coordination of services.  Provides consultation services to civilian agencies to assist military families.  Acts as a direct liaison to agency services when problems require immediate attention, are complex or controversial in nature or a client¿s limited ability requires higher level assistance.

May provide training or briefs on resource and referral information and services.  Monitors programs on a regular basis and initiates corrective action to ensure support of operating programs of MCCS.  Develops long-range plans in conjunction with internal operating directives.

Effectively supports the Marine Corps Equal Employment Opportunity and Sexual Harassment policies, and ensures compliance with fire, safety, and other environmental issues and programs. Maintains and enforces security of funds, merchandise, supplies and equipment to preclude or minimize the potential for fraud, waste, and abuse.

This is a white-collar position where occasional lifting to 20 lbs. may be required.

Four years of experience in or related to planning, developing and administering a program that links clients with available and appropriate resources.  Experience must include program design, implementation, and management; planning, organization, instruction, and facilitation of workshops and training for classroom and online instruction and delivery; development and execution of marketing plans that promote information and referral services; and conducting assessments to identify customer needs.

Experience must demonstrate a broad knowledge of information on local public, private and voluntary service agencies and organizations to include the type and range of services provided, eligibility requirements, intake procedures and cost.

Must communicate effectively (writing, listening, speaking) to collect, evaluate, and disseminate information and assess and measure organizations and other serviced populations¿ trends, concerns, and needs.  Skill in establishing and maintaining professional relationships, effective working relationships using tact, diplomacy, and overall professionalism is required in order to serve a diverse client population. Highly proficient knowledge of Microsoft Office software.

This is a white-collar position where occasional lifting up to 20 lbs. may be required.

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.secnav.navy.mil/donhr/Site/Pages/No-Fear-Act.aspx