Marketing Associate

Hughes Federal Credit Union is a financial institution serving its members and supporting the Tucson community through financial services and community initiatives. The Marketing Associate will execute day-to-day marketing activities, including copywriting, digital content, online reputation management, campaign support, and community event coordination.

What you'll do:

• Monitor and respond to online reviews and feedback across platforms, including Better Business Bureau, Google, Yelp, NCUA and other applicable review sites in a timely and professional manner. Draft professional, brand-aligned responses in coordination with marketing, community engagement and internal stakeholders as needed
• Maintain consistency with credit union voice, tone, and style standards across all written materials, and proofread the work of others for grammar, accuracy, and brand alignment
• Escalate sensitive or complex feedback to appropriate departments
• Track review volume, ratings, sentiment trends, response times, and report results
• Develop and implement strategies to enhance the credit union's online reputation through review-generation campaigns, staff contests, and member testimonial and story collection
• Assist with the coordination, proofing, maintaining and organization, of marketing materials, inventory and brand assets
• Support digital marketing campaigns, including email, web, paid social, and search, by assisting with preparing content, updating landing pages, and assisting with proofing and quality checks before launch
• Coordinate and administer internal and external promotional giveaways, contests, and incentive programs. Draft and maintain official rules, eligibility requirements, release waivers and other required records to ensure compliance
• Collaborate with the community engagement team to plan, promote, and execute outreach events, sponsorships, and community partnerships, with primary responsibility for the promotional and content side of those efforts
• Oversee donation requests and research organizations to make sure they qualify based on our philanthropic values before submitting requests to the Community Engagement team
• Track and report donations by non-profit, chamber, and sponsored event, and identify the marketing and publicity benefits earned through each sponsorship
• Respond to and fulfill marketing requests submitted by branch staff in a timely and accurate manner

What they're looking for:

• Minimum six-months of similar or related experience in marketing, communications, event coordination, customer service, social media or content support and community outreach or volunteering
• Two-year college degree or completion of a specialized course of study in business or trade school
• College degree in marketing or related field preferred

Benefits:

• Generous Paid Time Off Policy: Up to 15 days in 1st year of service; Paid Time Off increases with tenure
• VTO (Volunteer Time Off) Up to 16 hours yearly
• 401(k) plan with 7% company match
• Health, Dental, and Vision Insurance
• Health Savings Account with Employer Contribution Available
• Free Vision Insurance
• Life and Disability Insurance provided by the Credit Union with Optional Supplemental Coverage Available
• Professional Development
• Educational Assistance