Marriott Lancaster Hotel - Telephone Operator

Join Our Team as a Telephone Operator! 

Step into the spotlight and let your voice be the heartbeat of our hotel! As a Telephone Operator, you’re not just answering calls—you’re the friendly first impression, the go-to guide, and the connection that makes every guest’s day brighter. If you love lending a helping hand, enjoy tackling new challenges on the fly, and want a role where energy and smiles matter, this is your time to pick up the phone and make every conversation count!

KEY SKILLS/RESPONSIBILITIES

• Communication Specialist: Respond to incoming calls promptly and direct callers to the appropriate destination; maintain efficient communication within, to, and from the hotel.
• Service Champion: Approach all guest and employee encounters with friendliness and professionalism; maintain a warm and courteous demeanor at all times.
• Information Resource: Provide accurate information about the hotel and surrounding area; be familiar with emergency and VIP procedures.
• Privacy Protector: Maintain guest privacy at all times; handle messages and faxes according to standards.
• Operations Support: Serve as radio dispatcher; record and relay guest requests; maintain daily activity logs and efficient filing systems.
• Front Desk Assistant: Assist with front desk procedures, including bucket checks and other duties as assigned by the Front Desk manager.

EDUCATION & EXPERIENCE

• High school diploma or equivalent required; experience in a hotel or related field preferred.
• Ability to convey information and ideas clearly.
• Strong multitasking skills and initiative.
• Effective problem-solving abilities and deadline management.
• Ability to assimilate and adjust complex information to meet specific needs.
• Proficient in basic arithmetic and financial data.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
Boasting a central location in downtown Lancaster, this hotel combines the Beaux Arts-style façade of the former Watt & Shand Department Store with state-of-the-art technology and modern décor. Rooms at the Lancaster Marriott at Penn Square are equipped with 32-inch LCD TVs and plug-in panels for electronic devices. Guests can soak in the indoor swimming pool, relax in the jacuzzi or opt for working out at the in-house fitness center. Free Wi-Fi can be accessed in the modern airy hotel’s lobby and in all public areas.

Application deadline for Colorado positions: 10/3/25