Commonwealth of Pennsylvania
Dauphin County, Pennsylvania

Medical Assistance Program Technician Supervisor

Hybrid$53,008 - $80,646/yrPosted 2 weeks ago

Job details

Location
Dauphin County, Pennsylvania
Work type
Hybrid
Compensation
$53,008 - $80,646/yr
Posted
2 weeks ago
Apply on
governmentjobs.com

About this role

About the Department

Are you prepared to lead a team whose work safeguards public resources and supports critical statewide programs? The Medical Assistance Program Technician Supervisor role with the Department of Human Services places you at the forefront of complex claim analysis and staff development. In this position, you will guide a skilled team responsible for reviewing financial and medical data that influence major recovery efforts. Step into a leadership role where your judgment, communication, and oversight make a measurable impact.


Position Duties

This position oversees the work of Medical Assistance Program Technicians who complete careful reviews of cash, medical, and estate-related claims. The role supports accurate recovery efforts and ensures that staff receive proper guidance and training. As a Medical Assistance Program Technician Supervisor, you will perform the following duties:

  • Staff Leadership: Lead hiring, training, and guidance for technicians who review and compute statements of claim
  • Work Oversight: Direct daily priorities, assign high-priority cases, and monitor workloads for timely completion
  • Policy Guidance: Provide instruction on regulations, procedures, and claim standards related to estate and casualty recovery
  • Data Review: Examine complex client encounter information and Pennsylvania Child Support Enforcement System (PACSES) records to ensure precise posting of credits, debits, and claim adjustments
  • Interdepartmental Communication: Represent technician staff in discussions with supervisors and external partners

Interested in learning more? Additional details regarding this position can be found in the position description.


Work Schedule and Additional Information:

  • Full-time employment, 37.5 hours per week
  • Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
  • Free parking is included with this position.
  • Telework: You may have the opportunity to work from home (telework) part-time, up to three days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
  • Salary: In some cases, the starting salary may be non-negotiable.
  • You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Minimum Qualifications

QUALIFICATIONS

Minimum Experience and Training Requirements:

  • Two years of experience as a Medical Assistance Program Technician (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
  • Any equivalent combination of experience and training.

Other Requirements:

  • You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
  • You must be able to perform essential job functions.

How to Apply:

  • Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
  • If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
  • Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
  • Failure to comply with the above application requirements may eliminate you from consideration for this position. 
  • All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

  • Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS): 

  • 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.


The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

Other Qualifications

  • Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
  • Your score is based on the detailed information you provide on your application and in response to the supplemental questions. 
  • Your score is valid for this specific posting only.
  • You must provide complete and accurate information or:
    • your score may be lower than deserved.
    • you may be disqualified.
  • You may only apply/test once for this posting.

Benefits

Learn more about our Total Rewards by watching this short video!


See the total value of your benefits package by exploring our benefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*


Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options. 

Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.* 

Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

Supplemental Questions

01
How much full-time experience do you possess employed by the Commonwealth of Pennsylvania as a Medical Assistance Program Technician?
  • 2 years or more
  • 1 to less than 2 years
  • Less than 1 year
  • None
02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03
How much post high school education in a specialized area of the health care service field have you completed?

If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If you answer this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting https://www.naces.org and clicking the Evaluation Services link.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
  • 60 credits or more
  • 30 but less than 60 credits
  • Less than 30 credits
  • None
04
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application, or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each work behavior carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose for each work behavior must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to our FAQ page.
  • Yes
05
WORK BEHAVIOR 1 - SUPERVISION

Supervise staff which includes the following duties: assign work and establish priorities and timeframes for completion; review employee performance and prepare evaluation reports; provide leadership and mentorship to staff; interview prospective employees and recommend selection; receive and resolve grievances and complaints; counsel employees and provide guidance to staff on complex issues; approve or deny leave requests, timesheets, and travel reimbursement requests; identify training needs and external training opportunities and associated costs; and provide training to staff.

Levels of Performance

Select the "Level of Performance" which best describes your claim.
  • A. I have experience performing supervisory duties which included assigning and reviewing work, training or arranging for the training of subordinates, evaluating work, providing discipline, monitoring and approving leave, or making recommendations in the hiring and termination process.
  • B. I have experience as a lead worker. I have provided on-the-job training and staff orientation to newly hired staff, reviewed their work, or served as a team or group leader, but I was not responsible for employee discipline or hiring/termination decisions.
  • C. I have successfully completed college-level coursework or training related to supervisory development, labor relations, or human resource management, but I do not have at least six months of supervisory or lead work experience.
  • D. I have NO experience or coursework related to this work behavior.
06
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
  1. The name(s) of the employer(s) where you gained this experience.
  2. The actual supervisory or lead work duties you performed.
  3. Your level of responsibility.
07
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
  1. College/University
  2. Course Title
  3. Credits/Clock Hours
08
WORK BEHAVIOR 2 - CUSTOMER SERVICE

Provide technical assistance related to state and federal laws, regulations, and departmental policies to managed care organizations (MCO), department of human services (DHS) staff, applicants, service providers, and other stakeholders.

Levels of Performance

Select the "Level of Performance" which best describes your claim.
  • A. I have experience providing technical assistance related to MEDICAL ASSISTANCE laws, regulations, or policies to a variety of audiences.
  • B. I have experience providing technical assistance related to laws, regulations, or policies to a variety of audiences. This was NOT related to medical assistance.
  • C. I have successfully completed college-level coursework related to communications, public speaking, or conflict resolution.
  • D. I have NO experience or coursework related to this work behavior.
09
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
  1. The name(s) of the employer(s) where you gained this experience.
  2. Your experience providing technical assistance and the subject(s).
  3. Your level of responsibility.
10
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
  1. College/University
  2. Course Title
  3. Credits/Clock Hours
11
WORK BEHAVIOR 3 - DATA ENTRY

Enter managed care applicant information into the electronic client information system (eCIS) and provider reimbursement and operations management information system (PROMISe). Use spreadsheets to create, track, and maintain records, forms, and payments.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

  •
    • A. I have experience entering information into a database AND using spreadsheets to create, track, or maintain records, forms, or payments.
    • B. I have experience entering information into a database OR using spreadsheets to create, track, or maintain records, forms, or payments.
    • C. 1 I have successfully completed college-level coursework related to data entry.
    • D. I have NO experience or coursework related to this work behavior.
    12
    In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
    1. The name(s) of the employer(s) where you gained this experience.
    2. Your experience performing data entry including the type(s) of database or spreadsheet used and the subject(s).
    3. Your level of responsibility.
    13
    If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
    1. College/University
    2. Course Title
    3. Credits/Clock Hours
    14
    WORK BEHAVIOR 4 - REVIEW, RESEARCH, AND ANALYZE INFORMATION

    Review data to identify insufficient, inconsistent, or incomplete enrollment or eligibility information. Research and analyze data to determine trends and patterns and ensure the needs of members are met.

    Levels of Performance

    Select the "Level of Performance" which best describes your claim.
    • A. I have experience reviewing data to identify insufficient, inconsistent, or incomplete ENROLLMENT OR ELIGIBILITY information and researching and analyzing data to determine trends and patterns.
    • B. I have experience reviewing data to identify insufficient, inconsistent, or incomplete information and researching and analyzing data to determine trends and patterns. This was NOT related to enrollment or eligibility.
    • C. I have experience reviewing data to identify insufficient, inconsistent, or incomplete information.
    • D. I have successfully completed college-level coursework related to research methods or research design and analysis.
    • E. I have NO experience or coursework related to this work behavior.
    15
    In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
    1. The name(s) of the employer(s) where you gained this experience.
    2. Your experience reviewing data and the type(s).
    3. Your experience researching and analyzing data and the type(s).
    4. Your level of responsibility.
    16
    If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
    1. College/University
    2. Course Title
    3. Credits/Clock Hours

    Required Question

    Agency Information

    EmployerCommonwealth of PennsylvaniaAddress 613 North Street

    Harrisburg, Pennsylvania, 17120 Website http://www.employment.pa.gov
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    About Commonwealth of Pennsylvania

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