• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

• Competitive compensation
• Superior benefits
• Career progression
• Professional development

•  Maintain clear, professional, and timely communication with customers, insurance representatives, Project Managers, and other project stakeholders. 
•  Monitor active mitigation projects daily, including job status, work-in-progress, documentation requirements, and outstanding action items. 
•  Create and update preliminary estimates using industry-specific estimating software, subject to Project Manager review and approval. 
•  Review job-site documentation for accuracy and completeness, including photographs, notes, forms, equipment records, moisture documentation, authorizations, and supporting documents. 
•  Identify missing or incomplete documentation and follow up with Project Managers and field personnel. 
•  Maintain accurate and current job information within the company’s project-management systems. 
•  Assist with estimate submission, invoicing, payment follow-up, and insurance documentation. 
•  Work closely with assigned Project Managers to ensure every job file is properly documented from initial intake through final billing and closure. 
•  Provide customers with regular updates and help resolve routine questions or documentation requests. 
•  Collaborate with accounting, production, reconstruction, and other departments as needed. 
•  Maintain the confidentiality of customer, insurance, financial, and company information. 
•  Perform other administrative and project-coordination duties as assigned. 

•  High school diploma or GED required. 
•  At least one year of customer service, administrative, project-coordination, or office experience preferred. 
•  Strong written and verbal communication skills. 
•  Excellent organizational skills and attention to detail. 
•  Ability to prioritize responsibilities and manage multiple active files and deadlines. 
•  Strong follow-through and ability to work effectively with limited supervision. 
•  Proficiency with computers, email, Microsoft Office, and web-based business applications. 
•  Experience with insurance claims, restoration, construction, property management, or estimating software is helpful but not required. 
•  Ability to learn company systems, procedures, and industry terminology. 
•  Ability to successfully complete a background check, subject to applicable law. 

Picture yourself here fulfilling your potential.

At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.