ML Housekeeping Supervisor

Position Purpose Assist Housekeeping Managers oversee and ensure overall cleanliness of the hotel in accordance Property and local health code policies and regulations.

Essential Functions
- Visually inspect and verify all discrepancy rooms on report.
- Visually inspect guestrooms, public areas and corridors for cleanliness, quality of standards and visual appearance as directed by the Housekeeping Manager. Correct room status as needed.
- Monitor performance and productivity of room attendants, public area attendants, and house persons.
- Provide organization, instruction, guidance, communication, as well as exercise good judgment, while reinforcing Grand Geneva Resort / Spas high standards of quality.
- Ensure all jobs are completed within the shift and control expenses by monitoring productivity.
- Take requested inventories of furniture, fixtures, equipment and supplies, etc.
- Ensure that both carts and linen/supply closets are kept clean, neat, and stocked according to departmental guidelines; Upon inspection of rooms, make certain all VIP's and Housekeeping supplies are in place.
- Randomly inspect 2 rooms of self inspect attendants and all rooms of attendants that are not on self inspect program to ensure quality standards; Report all maintenance deficiencies in guestrooms and corridors via work orders.
- Report all maintenance issues that need immediate attention; Expedite special guest requests, such as extra towels, blankets or pillows.
- Assist with deliveries when required to ensure guest satisfaction. If it cannot be completed in fifteen minutes then notify guest of time needed and call back to assure completion; Closing department.
- Is responsible for correct staffing levels and ensuring the smooth operation of the housekeeping department
- Inspects floor landings and closets to ensure departmental standards of cleanliness are maintained.
- Assures all cleaning supplies and amenities caddies are stocked and ready for next shift; Report all suspicious persons or actions, hazardous conditions, etc. to the Loss Prevention Department
- Respond to guest questions; Provide instruction and/or guidance for guest and associate safety in fire or other emergency situations.
Position Requirements
- Any combination of education and experience that provides the required knowledge, skills, and abilities. High School education preferred.
- Minimum six months supervisory experience or one year of comparable Housekeeping experience acceptable.
- Must have excellent working knowledge of Microsoft applications and solid understanding of Property Management Systems; Ability to read and write Basic English in order to complete forms such as a room status report.
- Ability to provide clear direction, instruction and guidance to subordinates; Ability to organize and prioritized work, and meet deadlines; Ability to exercise judgment and implement control over the performance of subordinates; Ability to work a flexible schedule including days, nights, weekends and holidays.

Reporting Relationship Housekeeping Manager
Exemption Status Non-Exempt
Note  This document describes the general nature and level of work required of people in the job.  It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Equal Opportunity Employer

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Job Details
Primary Location: United States-Wisconsin-Lake Geneva
Work Locations: Grand Geneva Resort, 7036 Grand Geneva Way, Highway 50 East, Lake Geneva, 53147
Job: Housekeeping
Organization: Hotels
Schedule: Full-time
Shift: Day Job
Employee Status: Regular
Job Type: Experienced
Job Level: Entry Level
Job Posting: Aug 17, 2026, 10:17:31 PM