Momentum Acquisitions Business Analyst

CGI is seeking a Momentum Acquisitions ERP Business Analyst to support implementation and operations and maintenance services for a large federal agency. The role focuses on client support, business process analysis, requirements gathering, solution troubleshooting, documentation, testing, and driving adoption of implemented processes and solutions.

What you'll do:

• Provide quality client support by answering questions, identifying possible solutions to issues, documenting resolutions, and communicating guidance to end users
• Provide support for Momentum Acquisitions business process analysis and reviewing as is and to be processes impacted by implementation activities
• Develop your knowledge of our client's industry, organization, and business objectives. Understanding the business needs of our client, troubleshoot challenging solutions that include software issues, data issues, maintenance, and system configuration
• Gather requirements (business, functional, and technical) using collaborative, face to face working sessions with the customers, stakeholders, and the development team
• Develop and update system designs and training documentation
• Proactively bring issues and problems to the attention of the team; generating, proposing, and implementing innovative solutions to solve them
• Ensure the end to end solution is proven to deliver the required business results. Drive adoption of the designed processes and solution use with stakeholders

What they're looking for:

• 1+ years of experience supporting Momentum Acquisitions ERP
• Experience working directly with clients and ability to lead meetings
• Proficiency in regular client engagement via email, Microsoft Teams, and phone conversations
• Software Testing experience
• Issue resolution experience
• Action Oriented
• Critical/Analytical Thinking
• Functional/Data Analysis
• Teamwork Experience

Benefits:

• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays, and sick time
• Paid parental leave
• Learning opportunities and tuition assistance
• Wellness and Well being programs
• Hybrid working model is acceptable
• Potential multiple growth paths including senior subject matter expert and future team lead/project management opportunities