Momentum Business Analyst

CGI is an IT and business consulting services firm. The Momentum ERP Business Analyst will support operations and maintenance services for a large federal agency by providing client support, gathering requirements, analyzing business processes, troubleshooting software and data issues, and developing system and training documentation.

What you'll do:

• Provide quality client support by answering questions, identifying possible solutions to issues, documenting resolutions, and communicating guidance to end users
• Develop your knowledge of our client's industry, organization, and business objectives. Understanding the business needs of our client, troubleshoot challenging solutions that include software issues, data issues, maintenance, and system configuration
• Gather requirements (business, functional, and technical) using collaborative, face to face working sessions with the customers, stakeholders, and the development team
• Perform business process analysis by reviewing current to be processes and mapping them to future state (“to be”) processes
• Develop and update system designs and training documentation
• Proactively bring issues and problems to the attention of the team; generating, proposing, and implementing innovative solutions to solve them
• Ensure the end to end solution is proven to deliver the required business results. Drive adoption of the designed processes and solution use with stakeholders

What they're looking for:

• 1+ years of experience supporting Momentum ERP
• Experience working directly with clients and ability to lead meetings
• Proficiency in regular client engagement via email, Microsoft Teams, and phone conversations
• Software Testing experience
• Issue resolution experience
• Action Oriented
• Critical/Analytical Thinking
• Functional/Data Analysis
• Teamwork Experience

Benefits:

• Hybrid working model is acceptable.
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays, and sick time
• Paid parental leave
• Learning opportunities and tuition assistance
• Wellness and Well being programs
• You are invited to be an owner from day 1
• Opportunities to deepen your skills and broaden your horizons