Network Infrastructure Architect #5-7-126

Job Summary - Why you’ll love this position

Job Location:

• The office for this position is located at the Harry S. Truman State Office Building, 301 W High Street, Jefferson City, MO. 65101.

Why you’ll love this position:

This position involves working with the State's complex voice, video, cellular and data network as well as telephony providers to provide services to the state agencies statewide.  This includes configurations of services on the Cisco Call Manager, Unity, Voice Mail and various website portals that support Unified Communications, Toll Free, Cellular, Biscom, Quicklert Communications, Paging and landline services.  The individual will be responsible for assisting with the cherwell ticketing system, group email and hunt group calls.  This role works closing with Agencies to determine their needs to support the citizens of Missouri.  This position is a team lead which will assist in coordinating daily workflow, serving as a point of escalation, mentoring team members, and monitoring current workload.

• Authorization to work in the United States is a prerequisite of employment. The Office of Administration, Information Technology Services Division (ITSD) will not sponsor applicants for work visas.
  
  
• The salary indicated represents a base pay rate.  If the individual selected or the position is eligible for a pay differential (e.g., shift, security, or years of service), it will be added to the total compensation in your paycheck.  A pay differential does not raise your base pay. 

This position is with the Office of Administration, Information Technology Services Division (OA-ITSD) supporting Network Infrastructure team.

ITSD Core Values - We Innovate and Partner with Passion, Respect, and Integrity United as #OneTeam.

Responsibilities - What you’ll do

• Move, Adds, Changes and Deletes (MACD) of Unified Communications (UC).
• Ordering devices for State Agencies for cellular.
• Programming for UC.
• Maintaining Billing of services.
• Assisting with UC Conversions.
• Ordering of Circuits to include MPLS. Ethernet, Broadband, and DSL.
• Toll Free provisioning.
• Quicklert Mass Communications.
• Quicklert Paging.

Qualifications - All you need for success

• Work within various vendor websites and the Cisco suite of products.  
• Requires both verbal and writing skills as well as being detail oriented.  
• Must be reliable and adaptive to change.  
• Address questions/tickets as a help desk function.
• Successful background check results are required for employment in this position. This may include background checks involving a candidate’s name and/or fingerprints and other screenings as needed for the specific position.

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

Knowledge of the state’s networking environment. Skill in analyzing and correlating data, and noticing patterns and discrepancies. Skill in collaborating with and providing guidance to staff. Ability to plan and implement strategies.

There will be on the job training due to the uniqueness of the state's system.

The classification for this position is Network Infrastructure Architect; click for more information

Job Details - More reasons to love this position

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

Contact Details - If you have questions or require any accommodations to participate in the application or interview process please contact:

If you have questions please contact: [email protected]

The State of Missouri is an equal opportunity employer and is committed to developing and maintaining a talented workforce.