Network Operations Tier I Analyst

Peraton is a national security and enterprise IT company supporting government and defense missions. The Network Operations Tier I Analyst will provide first-level NOC support for CBP network infrastructure by monitoring network services, triaging and resolving or escalating incidents, documenting solutions, and supporting service and change requests in a 24/7 operational environment.

What you'll do:

• The Tier 1 Analyst is the NOC first tier of NOC support responsible for initial triage of enterprise events and incidents with the goal of quickly resolving the issue or escalating to NOC Tier 2 support. Includes both customer telephone support as well as electronically submitted requests
• Provides polite and friendly customer service
• The NOC Tier 1 Analyst will be responsible for monitoring network services and responding to events and alarms, supporting the incident management process, including defining the impact, properly escalating, and resolving incidents
• Documents incident status and solutions in incident database tools
• In addition, the Tier 1 Analyst will support service and change requests for a highly critical and dynamic WAN/LAN/MAN environment
• The NOC operates 24/7/365, the NOC will be staffed with shift schedules and the candidate will a member of a team working one of those shifts
• The Tier 1 technicians are part of the NOC Team that collectively work to operate and maintain the Network to meet performance and stability requirements, allowing our customer to meet our business needs

What they're looking for:

• Bachelors degree and 0 years of experience or an Associates degree and 2 years of experience or a High School diploma/equivalent and 4 years of experience
• Must be a U.S. Citizen with the ability to pass CBP Public Trust background investigation
• Use of ServiceNow ticketing application in a NOC environment
• Experience routing and switching/Firewall (FW)/load balancing
• Working understanding of the OSI model Layers 1-3
• Working knowledge of TCP/IP and the functions of network technologies
• Relevant service desk/phone support experience
• Knowledge of Cisco Switches and Routers
• Operational knowledge of Cisco ASA Firewalls
• Operational knowledge of F5 Load Balancer devices
• Operational knowledge of Network Monitoring tools
• Candidate must demonstrate understanding of Incident, Change, Problem and Request management practices

Benefits:

• This is a hybrid position based in either Ashburn, VA, Springfield, VA or Orlando, FL.
• Flexible for occasional telework
• Employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.