New College Grad - Business Analyst, Digital Workplace

Micron Technology is a world leader in innovating memory and storage solutions. The Business Analyst is responsible for supporting Digital Workplace initiatives aimed at improving technology service delivery and employee experience.

What you'll do:

• Support the analysis, planning, and implementation of Digital Workplace initiatives and projects
• Gather, document, and maintain business requirements, process flows, user stories, and functional specifications
• Analyze operational data, service metrics, and user feedback to identify trends and improvement opportunities
• Collaborate with teams across Service Desk, Enterprise Systems Management, Field Services, Digital Employee Experience (DEX), and End User Computing to support business objectives
• Participate in process improvement and automation initiatives by detailing current-state and future-state workflows. Track project achievements, action items, risks, and dependencies to help ensure successful delivery
• Support testing, validation, and user acceptance activities for new solutions and improvements
• Assist with change management, communications, training, and adoption activities. Assist in developing reports, dashboards, presentations, and communications for collaborators and leadership
• Build a solid knowledge of Digital Workplace services, technologies, and business processes

What they're looking for:

• Bachelor's degree in Business, Information Technology, Information Systems, Computer Science, or Engineering, with 0-2 years of professional experience. Professional experience should include internships, co-op programs, or research projects in business analysis, information technology, digital transformation, operations, or refining workflows
• Experience working with data analysis and reporting tools like Excel, Power BI, Tableau, or comparable platforms
• Capability to collect and record requirements and business processes
• Ability to work collaboratively within cross-functional teams, strong attention to detail, ability to prioritize multiple priorities, and strong written, verbal, and presentation communication skills
• Experience with tools like ServiceNow, Microsoft 365, Jira, Azure DevOps, or comparable platforms. Proficiency with Microsoft Office tools, including Excel, PowerPoint, and Word
• Exposure to business process mapping, workflow analysis, or requirements documentation
• Knowledge of project management, Agile, Scrum, or related methodologies. Understanding of IT service management, Digital Workplace technologies, or employee experience concepts
• Experience presenting findings, recommendations, or project work to collaborators
• Interest in automation, analytics, emerging workplace technologies, artificial intelligence (AI), large language models (LLMs), generative AI tools, or associated academic, internship, or project involvement
• Strong curiosity, customer focus, continuous improvement approach, and a proven eagerness to acquire knowledge of new technologies and business processes

Benefits:

• Choice of medical, dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget
• Benefit programs that help protect your income if you are unable to work due to illness or injury
• Paid family leave
• Robust paid time-off program
• Paid holidays
• For additional information regarding the Benefit programs available, please see the Benefits Guide posted on micron.com/careers/benefits