Office Assistant I - UPMC Western Maryland Urgent Care - Frostburg

UPMC Western Maryland Urgent Care in Frostburg is seeking an Office Assistant to join their team! This full-time position will work three 12-hour shifts per week from 7:30am to 8:00pm, offering great flexibility and work-life balance. Prior medical office or front desk experience is preferred. Travel to the South Cumberland office may be required based on staffing needs. 

Title and starting pay rate of this position may vary based on years of experience.

Responsibilities:

• Verify necessary information and records in the medical record and computerized scheduling system.
• Schedule, coordinate, and reschedule patient's appointments. Relay necessary messages to staff and providers.
• Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.
• Maintain clean, orderly waiting area including beverage area and reading materials.
• Prepare patient charts for upcoming appointments.
• Answer telephone, screens calls, takes messages, and provides information.
• Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
• Complete necessary paperwork such as encounter forms and referrals. Use computer system to generate information necessary for billing.
• Answer questions regarding patient appointments and testing.
• Complies with all UPMC Health System policies and procedures.Maintain strict confidentiality related to medical records and other data.
• Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.

• High school diploma or GED is required. 
• 1 year work experience, preferably in a medical office setting. 
• Knowledge of medical terminology preferred. 
• Word processing and computer experience preferred.
  
  Licensure, Certifications, and Clearances:
  
  UPMC is an Equal Opportunity Employer/Disability/Veteran

Job Details
Primary Location: USA-MD-Frostburg
Work Locations: 10701 New Georges Creek Rd Sw, 21532
Business Unit: Western Maryland Physician Services
Schedule: Regular, Full-Time
Shift: Day Job, 730am to 8pm
Travel: Yes, 25 % of the Time
Union: No
Salary Range: 18.59, 27.96