Office Associate

About the Department

Office Associate

Posting Number:  BSS27CICP002

The Office Associate position performs clerical work, providing support and assistance in the smooth operation of unit and/or program activities. These positions involve performing a variety of clerical tasks, such as providing customer service, managing documents, and contributing to the overall efficiency of the unit or program. These positions may have substantial interactions with the public. Perform related work as required. 

Applicants must possess or have access to reliable transportation. Applicants also must have strong communication skills, both oral and written. Overtime hours may be required. Successful completion of a background check is required for employment.

Counties of work: Marion

Position Number(s): 0511P06318

Position Duties

Responsibilities may include, but are not limited to:

• Maintaining tracking logs/records for numerous reports required to accurately report data to the court systems, the WV State Legislature and members of the Department of Human Services Centralized Intake and Clear Path Units. 

• Answer phones, screen calls, take messages and direct customers to the social services staff that can assist them. 

• Complete history searches in several software platforms to obtain case history for both internal and external customers. 

• Create physical case files for clients.    

• Sort, log and distribute mail, faxes and electronic correspondence to members of the Social Services staff. 

• Access other software platforms used by the department to aid in verification of information that may not be obtainable through other sources. 

Minimum Qualifications

Other Qualifications

The Bureau for Social Services champions the security, permanence, and welfare of children and vulnerable adults, empowering individuals and strengthening families. Formerly the Bureau for Children and Families, the Bureau for Social Services operates under the West Virginia Department of Human Services, serving children, adolescents, and vulnerable adults facing abuse, neglect, or financial exploitation. Equipped with extensive training to handle delicate situations with compassion and dignity, these workers contribute to the advancement of a vibrant and healthy West Virginia by facilitating access to crucial healthcare, essential social services and benefits, and fostering safe, supportive, and healthy environments. Through this hard work, at risk populations can begin to thrive within the community.

Benefits

Discover the amazing benefits awaiting you if employed by the State of West Virginia. With approximately 10 hours of annual leave and 12 hours of sick leave accruing monthly, your time off is secure and grows with your tenure. Ensure your health with comprehensive coverage, including health, dental, and vision plans. Plan for the future with confidence through our retirement and life insurance options. Take advantage of programs like Public Service Loan Forgiveness and tuition assistance. West Virginia offers more than just a job—it's a commitment to your well-being and future. 

Part-time permanent employees who work an average of 30 or more hours per week over the course of a year are eligible to receive benefits. Temporary employees who work 30 hours or more are eligible for insurance benefits only. 

Agency Information

EmployerOffice of Shared Administration (WV)Address 500 Summers St

Charleston, West Virginia, 25301 Website https://dhhr.wv.gov/Pages/default.aspx