Office Support Clerk (HCA/ASD #27757)

$17.00 - $25.49 Hourly

$35,350 - $53,024 Annually

This position is a Pay Band C2

Interviews are anticipated to be conducted within two weeks of closing date.

This job posting may be used to fill multiple vacancies.

The Health Care Authority (HCA) participates in E-Verify and will verify employment eligibility upon hire.

Our Vision

• Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system.

Our Mission

• We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.

Our Goals

• Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce.
• Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives.
• Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information.
• Build the best team in state government by supporting employees continuous growth and wellness.

The Office Support Clerk will:

• Provide administrative assistance and backup for posting payments received from clients by applying the payment to the client's claim(s);
• Utilize the Automated System and Eligibility Network (ASPEN) program to obtain client's ID when posting payments;
• Provide customer service to internal and external clients of the Restitution Service Bureau.

The Office Support Clerk is responsible for:

• Providing exceptional customer service by listening to clients and addressing their needs;
• Administrative duties such as but not limited to: answering telephone calls, picking up mail and ordering supplies;
• Maintaining logs of payments received as well as memos submitted to Accounts Receivable Bureau;
• Daily scanning of claim case documentation into case files in ASPEN;
• Answering telephone calls in a professional and courteous manner;
• Distributing mail;
• Assisting with debtors' inquiries.

• Citizens of New Mexico
• Health Care Authority (HCA), and Management

The Ideal Candidate has experience:

• Providing extensive customer service;
• Communicating effectively both verbally and written;
• Critically thinking and detailed orientated;
• Working with Excel and Word.

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Agency Contact Information: Jolene Jaffa, (505) 690-9920. Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.