Office Support Staff (CYFD/OGC #10119112)

Onsite$47,050 - $70,574/yrPosted 4 weeks ago

Job details

Location
Santa Fe, New Mexico
Work type
Onsite
Compensation
$47,050 - $70,574/yr
Posted
4 weeks ago
Apply on
careers.share.nm.gov

About this role

Salary

 

$22.62 - $33.93 Hourly

$47,050 - $70,575 Annually

This position is a Pay Band C5

Posting Details

 
At the New Mexico Children, Youth and Families Department (CYFD), every role is an opportunity to make a lasting difference in the lives of children, youth, and families across our state. We are committed to building a compassionate, skilled, and dedicated workforce that works collaboratively to ensure safety, promote well-being, and strengthen families. Whether you are in the field supporting families face-to-face, working behind the scenes to improve systems, or helping to shape the agency from a leadership level, your work here has purpose and long-lasting impact. Join a team that values integrity, resilience, and service and be part of meaningful change for New Mexico's future.

THIS AS A SPONSORED TERM POSITION

THIS POSTING MAY BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME. APPLICANTS LISTS MAY BE SCREENED MORE THAN ONCE.

*APPLICATIONS SUBMITTED WITHOUT WORK EXPERIENCE OR A RESUME WILL NOT BE CONSIDERED. IF ATTACHING A RESUME, RESUME MUST INCLUDE DATES OF EMPLOYMENT FOR EACH JOB (MONTH & YEAR) AND DETAILS OF WORK EXPERIENCE/JOB DUTIES*

Why does the job exist?

 
This office support staff position exists to ensure that CYFD can respond to the State Child Advocate  efficiently, accurately, and consistently to requests and case work involving CYFD. The role promotes transparency and facilitates timely access to information by supporting daily operational needs. It maintains compliance with established protocols and contributes to the CYFD's ability to deliver timely, accurate, and well documented responses.

How does it get done?

 

Assist in monitoring the State Child Advocate incoming email box .

  • Consistently review, triage, and route incoming correspondence to ensure timely and appropriate follow-up.

    • Acknowledge incoming record requests.

  • Provide formal written acknowledgment of record requests, confirming receipt and clarifying record requests as needed.

    • Maintain the case-tracking system and create internal case files

  • Update and manage case entries, track progress, and create internal case files to support case management and workflow accuracy.

    • Gather records from CYFD internal system and CYFD program staff

  • Identify, obtain, and compile relevant records from CYFD internal system and program staff to ensure completeness, accuracy, and adherence to record requests.

    • Ideal Candidate

     

    Skilled in the following areas:

  • Strong attention to detail
  • Critical skills regarding reading and understanding court and agency documents
  • Devotion to accuracy and completeness in work product
  • Flexibility and ability to identify priorities in work order processing
  • Ability to work independently, meet short time limits and keep records of work completed, being processed and waiting to be processed
  • Advanced computer skills in MS Word and Excel and good computer skills in Outlook
  • Professional customer service skills working with internal CYFD employees, state employees outside of CYFD as well as members of the public
  • Ability to work accurately and effectively under pressure on time sensitive matters
  • Ability to communicate with other CYFD staff to seek, find and collect materials needed for responses to inquiries
  • Strong work ethic and understanding of CYFD document confidentiality requirements
    •

    Minimum Qualification

     
    High School diploma or Equivalency and two (2) years of experience in office administration, budgeting, purchasing, finance, accounting, auditing, cash management, contract management, and/or the procedures of business and management principles involved in strategic planning. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling two (2) years may substitute for the required experience.

    Employment Requirements

     
    Must possess and maintain a valid Driver's License. Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification as a condition of continued employment. Pre-employment background investigation is required and is conditional pending results.

    Working Conditions

     
    Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Some sitting, standing, bending and reaching may be required.

    Supplemental Information

     

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    Agency Contact Information: Stephanie Lopez, [email protected] Email

    For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

    Bargaining Unit Position

     
    This position is not covered by a collective bargaining agreement.
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    About New Mexico Children, Youth and Families Department

    New Mexico Children, Youth and Families Department
    Santa Fe, New Mexico
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