Office Support Supervisor 1

About the Department

Relocation Compensation may be available and considered 
Salary: $3,827.00 - $5,111.00 Monthly

Review of applications is ongoing. We reserve the right to make a hiring decision or close this recruitment at any time after 8/12/26. It is in your best interest to submit materials as soon as possible.

Want to join something GREAT and make a difference?
The Department of Natural Resources (DNR) has an exciting opportunity within our Pacific Cascade Region as an Office Support Supervisor 1. 

Join our reception team assisting with and overseeing the delivery of excellent customer service to the hard-working employees of the Pacific Cascade Region and the amazing communities of Southwest Washington in which we serve!

The Pacific Cascade Region spans from the beautiful Pacific Ocean to the foothills of the Cascade Mountain Range, south to the Columbia River and north to Lewis County and parts of Grays Harbor County. With 3.5 million acres of state and private forest land, 33 recreation sites, and numerous natural preservation and conservation areas within our region boundaries, we are looking for an individual who is accountable, able to multitask, and has developed professional oral and written communication skills. Along with excellent interpersonal and organizational skills, we are looking for a self-starter who has professional competency in office computer programs and office processes; and possesses strong leadership skills and has a desire to supervise, mentor, and help others develop and thrive.

The Office Support Supervisor plays a key role within our reception team by maintaining an inclusive and respectful working environment while working with internal employees, external customers, private industries, tribes, and partner agencies to ensure administrative support is provided, correct information is communicated professionally, and inquiries (both in-person and over the phone) are directed to the correct programs within the Department. This position is responsible for supervising, mentoring, and leading the reception unit, including direct supervision of two Office Assistant 3 receptionists. DNR’s mission is to manage, sustain, and protect the health and productivity of Washington’s lands and waters to meet the needs of present and future generations. This position supports that mission by performing office management functions, providing excellent customer service through front desk and reception support duties, and a multitude of support functions for Pacific Cascade Region employees.

Position Duties

Responsibilities:

• Supervise the Front Desk Office Support staff, including: recruitment, hiring, training, coaching, and mentoring. Assign and prioritize work. Develop work schedules to provide continuous daily coverage of the front desk and act as a backup receptionist when needed.
• Manage and oversee correspondence for the region, including: receiving and responding to public inquiries via email; processing and routing mail to the appropriate staff; ensuring communication standards and response timelines are met.
• Maintain the Pacific Cascade Region SharePoint Site and keep phones and contact lists updated.
• Provides excellent customer service to internal and external employees, partner agencies, and the public. Serves as administrative support to Pacific Cascade Region staff and maintains familiarity with the various programs as well as operational manuals and standard operating practices within the DNR and Pacific Cascade Region. Educates other staff on agency and Pacific Cascade Region rules, policies, and procedures, and provides recommendations for improved efficiency as appropriate.
• Make travel arrangements for Pacific Cascade Region staff utilizing State Procurement Contracts and ensuring compliance with SAAM and Agency travel policies.  Educate staff on travel policies and procedures.
• Responsible for efficient procurement and tracking of PC Region office supplies and other office-related orders.
• Act as the Record Retention Coordinator for the Pacific Cascade Region, including: establishing and maintaining complex filing systems; educating and assisting other programs and staff to evaluate, understand, and follow agency and state record retention requirements; and responsible for scheduling and managing the destruction of region records following established retention requirements.
• Assist with Inventory and Equipment Management, including: responsible for receiving, reviewing, and entering mileage equipment reports for all vehicles within the Pacific Cascade Region; reviewing data entry of OA3s; solving issues; and providing training to region staff on mileage reporting requirements. Helps track assigned equipment and completes yearly equipment inventory reconciliations.
• Participates in the onboarding and welcoming of new staff to the region.

Minimum Qualifications

Required Qualifications: 
You must meet all the Required Qualifications and Competencies to be considered for this position. There are multiple pathways to meet qualifications, such as education, volunteer work, life skills, and experience.  Please clearly communicate in your application material that your skills align with the position and qualifications. 

• Three years of clerical experience with an emphasis in customer service;
  OR an equivalent combination of education and/or experience.
• Experience performing the functions of a Lead Worker.
• Professional competency gained through progressive experience using computer programs such as: Microsoft Outlook, Word, and Excel.
• Experience applying Accounts Receivable principles.

• Accustomed to multitasking and working in a fast-paced environment.
• Accustomed to providing excellent customer service.
• Commitment to fostering and supporting an environment that honors diversity, equity, inclusion, and environmental justice practices.
• Perform assigned duties in a manner consistent with applicable laws, regulations, and public records retention, and requests are followed.
• DNR Core Competencies:
  • Personal Accountability
  • Value Others
  • Compassionate Communication
  • Inspire Others
  • Commitment to Excellence
    
    

Special Requirements and Conditions of Employment:

• Obtain and maintain a licensed notary for the State of Washington.
• This position is in an office setting at the Pacific Cascade Region office in Castle Rock, WA.
• Travel for this position is minimal. Occasional travel may be required to attend trainings or meetings outside the region and for participation in emergency response activity.
  

Desired Qualifications:
These qualifications are not required. However, it can help you stand out as a candidate and should be highlighted in your application material.

• Advanced experience level of computer applications (such as Microsoft Office and email).
• SharePoint Administrator experience.
• Two years of supervisory experience.
• One year of government office work experience, including experience with HRMS State Payroll System, AFRS, FES and/or NaturE.
• Two years of experience working within the boundaries of a Collective Bargaining Agreement.

At DNR, we value diversity and inclusion and are committed to hiring the best candidate for the job. Don’t let doubts stop you from applying for this position. If you have any questions about the qualifications, please email us at [email protected].

Other Qualifications

Application Requirements: Failure to provide the listed documents may result in disqualification. If you have questions or difficulty attaching these documents, please contact [email protected].

• Online Application: Apply at www.careers.wa.gov (Click on the APPLY button above). You must complete the entire online application to be considered for the position.
• Cover Letter: Your cover letter should be tailored to this job posting. Be sure to highlight your qualifications for this role, directly address the requirements of the position, and explain why you’re the best candidate for the job.
• Resume: Your resume should consist of your work history, education, volunteer work, life skills, experience, and any other relevant information associated with the position.
• References: References are optional at the time your application is submitted. Finalists will be asked to provide a list of at least three (3) professional references, to include a current or most recent supervisor, along with telephone numbers. 
• Complete All Supplemental Questions: Answers to these questions will be used to evaluate candidates. Please provide comprehensive answers to all questions requiring a text response. 
• Important: Do not attach any documents that include photos or private information (Social Security Number, year of birth, etc.).
• Email Communication: Candidates who move forward in the recruitment process may be contacted via email at [email protected] with interview information/scheduling instructions. Please monitor the email listed in your application materials and check your junk email folder to ensure you receive these communications.

Questions?  Please contact David Ly at [email protected]/360-442-3342 or email us at [email protected].

Persons needing accommodation in the application/testing process or this job announcement in an alternative format may call (360) 522-2500 or email [email protected]. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

About the Department of Natural Resources (DNR). 
At DNR, we approach our work through the lens of making Washington a better place environmentally and are dedicated to serving Washington’s lands and communities through diversity, equity, and inclusion. 
Our Vision – Our actions ensure a future where Washington’s lands, waters, and communities thrive.
Our Mission – Manage, sustain, and protect the health and productivity of Washington’s lands and waters to meet the needs of present and future generations.
Our Core Values:

• Safety and Well-Being —Our top priority is the safety of the public and our employees.
• Public Service —We value and respect the public we serve, and we value and respect the people of the Department of Natural Resources who step up to serve.
• Innovation and Creative Problem-Solving — We solve our state’s most pressing challenges through innovative thinking, dedication, and bold and creative vision.
• Leadership and Teamwork —We are committed to building leaders at all levels and building teams for success.

DNR provides excellent benefits, a few of which include:

• Commitment to organizational health and wellness
• Work/life balance
• DNR Employee Resource Groups (Diversity, Equity and Inclusion Council, Women’s Employee Resource Group, Veterans Employee Resource Group, etc.)
• Statewide Employee Business Resource Groups, visit here to learn more
• Leadership that empowers and supports employees
• Professional development opportunities
• Educational and career development aid
• Public Service Loan Forgiveness Eligibility
• Opportunities to participate in wildland fire suppression assignments
• A comprehensive benefits package includes employer contributions toward health insurance, paid holidays, retirement plans, sick leave, and vacation days. Visit http://careers.wa.gov/benefits.html for more information.

Additional Information:
This recruitment may be extended and used to fill future similar vacancies for up to sixty (60) days.
 
DNR does not use E-Verify; therefore, we are not eligible to extend STEM-Optional Practice Training (OPT). For information, please visit www.uscis.gov.

Veterans wishing to claim Veteran’s preference, please attach a copy of your DD214 (Member 4 long-form copy), NGB 22, or a USDVA signed verification of service letter. Please black out all PII (personally identifiable information) data, such as Social Security numbers. We thank you and are grateful for your service!

Equal Opportunity Employer: The Washington State Department of Natural Resources is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, persons with disability, persons over 40 years of age, veterans, military spouses or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.

Once you submit your online application, you can check your status by logging into your account. If you experience technical difficulties creating, accessing, or completing your application, call 360-664-1960 or 1-877-664-1960 or email [email protected].

Check us out on: DNR’s website | Facebook | Twitter | Instagram | YouTube | WordPress

Benefits

More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note:  If the position offers benefits which differ from the following, the job posting should include the specific benefits. 

Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS).  New employees have the option of two employer contributed retirement programs.  For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP).  This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays 
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday. 

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave 
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave. 

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.  

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave 
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave
Leave Sharing
Parental Leave
Family and Medical Leave Act (FMLA)
Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026

Supplemental Questions

Required Question

Agency Information

EmployerState of WashingtonAddress View Job Posting for Agency Information

View Job Posting for Location, Washington, 98504 Website http://www.careers.wa.gov