Ombudsman Regional Liaison

 

About the Agency:

The Ohio Department of Aging (AGE) is a cabinet-level agency within the executive branch of the Ohio state government. The director of AGE is a member of the Governor's cabinet, serving as principal advisor and advocate for 2.8 million older adults and their families.  Through services, supports, and activities that cover a wide spectrum of issues, AGE strives to achieve its mission to foster sound public policy, research, and initiatives that benefit older Ohioans.  

AGE is the federally designated agency responsible for developing and administering multi-year state plans that advocate for, and provide assistance to, older Ohioans and their families.  In addition to the centralized functions, the agency designates and contracts with community providers and a network of 12 Area Agencies on Aging, who manage a wide array of federal and state-funded supportive services.  These services assist older adults to live as independently as possible; promote healthy aging and active community involvement; and support family members in their vital care giving role.   

To promote the agency’s vision of Ohio – the best place to age in the nation, AGE actively collaborates with consumers, stakeholders from key associations, government, and the public. The independent Office of the State Long-Term Care Ombudsman and the Board of Executives of Long-Term Services and Supports are also located within AGE.  

Our core values are:  
•    Promote Independence - Provide resources that foster independence and autonomy throughout the lifespan.  
•    Empower Communities - Deliver sustainable, relevant solutions that empower communities to act within the best interest of their elders.  
•    Challenge Ageism - Promote new perspectives of aging that challenge the traditional declinist narrative.  
•    Advocate for Excellence - Advocate with and for Ohio’s elders to ensure their voices are heard and their needs are met.  
•    Engage in Innovation - Engage the aging network by staying innovative, flexible, and attentive to the evolving needs of our partners and stakeholders.  
 

To learn more about the Ohio Department of Aging and our programs visit our website. 
 

 

 

 

 

%3Cp%3E%3Cspan style=%22font-size:14px;%22%3E%3Cstrong%3EAbout the Division%3C/strong%3E:%26nbsp;%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-size:14px;%22%3EThe Office of the State Long-Term Care Ombudsman (SLTCO) safeguards the rights of consumers of long-term care and other services throughout Ohio. The office%27s mission is to advocate for excellence wherever consumers live. Representatives of the office seek resolution of problems and advocate for consumers and residents of nursing homes and other long-term care settings, with the goal of enhancing their quality of life and care.%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-size:14px;%22%3E%3Cstrong%3EAbout the Role:%3C/strong%3E%26nbsp;%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:14px;%22%3EThe Ombudsman Regional Liaison role will be primarily responsible for:%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:14px;%22%3E• %26nbsp; %26nbsp;Acting as a strategic partner to SLTCO to augment the overall presence and performance of ombudsmen in a data-driven manner.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:14px;%22%3E• %26nbsp; %26nbsp;Supporting SLTCO to improve resident awareness on the role of an ombudsman and coordinating with regional ombudsmen to identify vulnerable residents.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:14px;%22%3E• %26nbsp; %26nbsp;Serving as part of the response to urgent situations in nursing homes and other long-term care settings as resident advocates (e.g., closures, natural disasters).%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:14px;%22%3E• %26nbsp; %26nbsp;Promoting advocacy efforts to improve awareness of long-term care consumer rights and participating in local collaborative activities and teams.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:14px;%22%3E• %26nbsp; %26nbsp;Identifying systemic advocacy initiatives and emerging long-term care consumer protections; developing outreach and advocacy strategies for those initiatives.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:14px;%22%3E• %26nbsp; %26nbsp;Analyzing data trends and themes pertaining to nursing homes and other long-term care settings within the assigned region(s) and drawing informed insights for more proactive and targeted interventions.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:14px;%22%3E• %26nbsp; %26nbsp;Leveraging data-driven insights to identify areas for improvement and inform advocacy efforts and policy recommendations.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:14px;%22%3E• %26nbsp; %26nbsp;Performing ombudsman core services, including conducting visits to high-need facilities.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:14px;%22%3E• %26nbsp; %26nbsp;Assisting in the education and certification of regional ombudsmen and providing guidance, training, and technical assistance.%26nbsp;%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size:14px;%22%3E%26nbsp;%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-size:14px;%22%3EFor more information, please %3C/span%3E%3Ca href=%22https://dam.assets.ohio.gov/image/upload/aging.ohio.gov/PD_Regional_Liaison.pdf%22%3E%3Cspan style=%22font-size:14px;%22%3Eclick here to review the position description%3C/span%3E%3C/a%3E%3Cspan style=%22font-size:14px;%22%3E.%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-size:14px;%22%3EThis Ombudsman Regional Liaison is responsible for two designated %3Cstrong%3Eservice regions 10b %26amp; 11%3C/strong%3E. Please %3C/span%3E%3Ca href=%22https://aging.ohio.gov/static/Area Aging Map Jan. 2024/Area Agency on Aging Map 1.2024.pdf%22%3E%3Cspan style=%22font-size:14px;%22%3Eclick here to view the Area Agency on Aging Statewide Map %3C/span%3E%3C/a%3E%3Cspan style=%22font-size:14px;%22%3Ewith regional liaison regions.%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-size:14px;%22%3E%3Cstrong%3EService Region 10b %26amp; 11%3C/strong%3E: Wayne Co., Stark Co., Summit Co., Portage Co., Ashtabula Co., Trumbull Co., Mahoning Co., Columbiana Co.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22color:#374151;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:107%;%22%3ETravel is required. The selected candidate must be able to provide their own transportation and must have a valid driver%27s license. To review our Mileage Reimbursement, please click%26nbsp;%3C/span%3E%3C/span%3E%3Ca href=%22https://archives.obm.ohio.gov/Files/Agency_Resources/Memos/2024%20Q3-Mileage_Rate_Memo.pdf%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:107%;%22%3Ehere%3C/span%3E%3C/span%3E%3C/a%3E%3Cspan style=%22color:#374151;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:107%;%22%3E.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%26nbsp;%3C/p%3E
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At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

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Completion of undergraduate core program in social or behavioral science, pre-medicine or public or business administration or accounting; 18 mos. exp. in delivery of human services or medical assistance in governmental, community or private human support services agency or medical provider or review of such services for cost containment/budget planning; 6 mos. exp. in supervisory principles/techniques. 

-Or completion of graduate core program in social or behavioral science, medicine-related field or public or business administration or accounting; 12 mos. exp. in delivery of human services or medical assistance in governmental, community or private human support services agency or medical provider or review of such services for cost containment/budget planning; 6 mos. exp. in supervisory principles/techniques. Note: Training in business or public administration or accounting & exp. in review of services for cost containment/budgeting only pertain to medical cost containment program administrator positions. 

-Or equivalent of Minimum Class Qualifications for Employment noted above. 

Job Skills: Human Services

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Salary Information  

Unless required by legislation or union contract, starting salary will be set at the lowest rate of the salary range.  In most cases successful employees will move up a step in the salary range within six months, with subsequent step increases occurring every year as supported by successful performance evaluation results. We also offer cost of living adjustments, longevity supplements after five years of eligible public service, and wellness incentives.

 

Background Check Information

The final Background check candidate selected for this position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration.  

Classification: Human Services Program Administrator 2

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Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

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The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.

Job Details
Organization: Aging
Agency Contact Name and Information: Jason White
Unposting Date: Sep 9, 2026, 3:59:00 AM
Primary Location: United States of America-OHIO
Compensation: $36.76 - $40.87
Schedule: Full-time
Work Hours: 8:00am - 5:00pm
Classified Indicator: Classified
Union: Exempt from Union
Primary Job Skill: Human Services
Technical Skills: Regulatory Compliance, Insurance, Nursing, Social Services, Administrative support/services
Professional Skills: Reasoning, Strategic Thinking, Verbal Communication, Written Communication